Watched one of the male tellers stare down and instigate an issue with someone that was trying to make a deposit. I've never seen such unprofessional customer service in a bank. I won't come to this branch anymore. If it was me I wouldn't have been as call as the young lady experiencing it.
RS
Rachael S
Jan 17, 2026
1.0
I ended up closing my personal account with PNC after relocating to KY and using this branch for business operations. The branch manager herself is passive aggressive and leads a team of people that operate the same. They operate under their own rules at this branch in comparison to all four states our business operates. Equally, whenever I used PNC branch for personal things - I was never treated as poorly as the staff treat me here.
Per our business banker who is in PA, we are experiencing out of the ordinary customer service issues here. I encourage anyone that cares about how they are treated in exchange for using a bank to consider that you will potentially be treated the same.
ANY OTHER BANK is better than this one.
MC
Meghan Chandler
Jan 2, 2026
5.0
Literally, the nicest and most friendliest bankers ever, and the boss man is awesome! Kudos to this location and there needs to be more just like yours!
JT
Janine Tate
Jun 12, 2017
1.0
I went in to handle some banking deposits, and one of the tellers opened up a credit card that I didn't request and ultimately had to dispute. Absolutely disgusted.
What are the regular branch hours for PNC Bank at 3517 Nicholasville Rd?
PNC Bank is open Monday to Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
Does the PNC Bank branch at Fayette Mall offer drive-through services?
Yes, the PNC Bank branch has drive-through banking available Monday through Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 1:00 PM.
What banking products does PNC Bank offer at this location?
PNC Bank offers products including Checking, Savings, Online Banking, Bill Pay, Credit Cards, Auto Loans, Home Equity, Mortgage, and Investments.
Are notarization and special financial appointments available at PNC Bank?
Yes, notary and Medallion Services are available at this branch by scheduling an appointment via phone.
Is the PNC Bank branch wheelchair accessible and does it have parking for disabled customers?
Yes, the branch has a wheelchair-accessible entrance and parking, ensuring accessibility for disabled customers.
Can I schedule an appointment at the PNC Bank branch using an app?
Yes, you can schedule appointments through the PNC Mobile Banking app available on iOS and Android, or via their appointment scheduling website.
What services can I use at PNC Bank's ATM near Fayette Mall?
The PNC ATM near Fayette Mall allows typical banking transactions except cash advance, which is not available at this location.
What are some dining options near PNC Bank at Fayette Mall?
Nearby dining options include The Cheesecake Factory, Agave and Rye, Chipotle Mexican Grill, P.F. Chang's, Olive Garden, Bar Louie, Mileta, and Charleys Philly Steaks, suitable for meals before or after your banking visit.
Where can I shop for clothing near the PNC Bank branch at Fayette Mall?
Clothing stores near the branch include Abercrombie Kids, Aeropostale 750, Johnston & Murphy, Waverly’s Boutique, Express, Soma Intimates, Janie and Jack, and Clarks for a variety of apparel and shoe options.
Are there jewelry retailers near the PNC Bank branch at Fayette Mall?
Yes, nearby jewelry stores include REEDS Jewelers, Zales, Brighton, and Swarovski, perfect for shopping for jewelry or watches after your banking visit.
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