Long story short someone hacked my phone, gained access to my PNC App & Cash App account, & got access to the $2746 I had in the bank at 1 pm on Saturday, all banks are closed. I call the fraud dept and they froze/locked my account, on Monday I went to the location I always use and had a short wait for a banker and Triston Neece called me back to his office, he quickly seen that I was extremely concerned about my money and he looked and assured me that my money was safe in the bank, he called the fraud dept and got everything fixed for me and I really want to say that Mr Neece is a fantastic banker, he was very helpful and knowledgeable but also he was NOT the uptight typical banker that I have delt with in the past. Mr Neece set and talked to me with understanding that I was very upset about this situation and he put my mind at ease while resolving the issue. Due to the wait at the fraud dept I spent appx a hour or more in his office and I never felt rushed or as if I was a nuisance he treated me like I was a millionaire.
He single handed turn a nightmare situation into a solved problem and I just can’t say enough wonderful things about him, and you bet I will see him for any future banking or loans I may need
THANK YOU for getting my money returned to me !!!
BF
Bill Fugate
Aug 12, 2025
1.0
Have a medical condition where sometimes can't control bowel movements, 2 male employees denied me use of rest room, this is completely unaceptable. I understand policy denying use of rest room, but common cense needs to be used.
TS
Tim Smith
Dec 14, 2023
5.0
Thank you Elisabeth for 5 star service today! First time at this location. Had to cash a check. Elisabeth noticed my debit card was expired and immediately offered to make us new ones. Spent time with us and was very polite.
What are the regular branch hours for PNC Bank at 3001 Richmond Rd, Lexington?
PNC Bank is open Monday through Friday from 9:00 AM to 6:00 PM, and on Saturdays from 9:00 AM to 1:00 PM. The branch is closed on Sundays.
Does PNC Bank at Richmond Rd offer drive-through banking services?
Yes, drive-through services are available Monday through Friday from 9:00 AM to 6:00 PM and on Saturdays from 9:00 AM to 1:00 PM.
What financial products are available at the PNC Bank on Richmond Rd?
The branch offers Checking, Savings, Online Banking, Bill Pay, Credit Cards, Auto Loans, Home Equity, Mortgage, and Investments.
Which services are available onsite at this PNC Bank location?
Services include Instant Debit Card Availability, WiFi, Change Orders, ATM access, Medallion Services, Cashier’s Checks, Notary Services, Safe Deposit Boxes, Wire Transfers, Loans Specialist, and handling Cash for Non-Customer Checks.
Is the PNC Bank branch at 3001 Richmond Rd wheelchair accessible?
Yes, the branch features a wheelchair accessible entrance and parking, ensuring accessibility for all customers.
Can I schedule an appointment at PNC Bank Richmond Rd using a mobile app?
Yes, you can schedule an appointment via the PNC Mobile Banking app available on both iOS and Android platforms or through the appointment scheduling link on their website.
What nearby restaurants can I visit before or after my banking at PNC Richmond Rd?
You can enjoy dining at nearby places like Rally's at 2975 Richmond Road for burgers, The Saucy Crab for seafood, Sutton’s Family Italian Restaurant, or grab a treat at Baskin-Robbins for ice cream.
Are there other nearby banks or ATMs around PNC Bank on Richmond Rd?
Yes, there is another PNC branch nearby, as well as Fifth Third Bank and a Coin Cloud Bitcoin ATM for your convenience.
What nearby services can help with financial transactions or loans near PNC Bank Richmond Rd?
Nearby financial services include Lendmark Financial Services for installment loans and insurance, and Western Union for money transfer services.
What social media channels can I follow to get updates from PNC Bank?
You can follow PNC Bank on Facebook, LinkedIn, Pinterest, Instagram (@PNCBank), Twitter (@PNCBank), and YouTube for the latest updates and banking information.