Commonwealth Credit Union

Reviews

• HL

  Harold Leeter

  Dec 20, 2025
  1.0
  To the Management of Commonwealth Credit Union, ​ The purpose of this review is to formally notify you of the end of my relationship with your institution. While this is a financial transaction, it is also a decision based on a profound failure of service and ethics on the part of your institution. ​I have been a loyal member of this credit union for fifteen years. For over a decade, I operated under the impression that the "credit union difference" meant a focus on people over profits and community over cold metrics. However, during a period of significant personal and financial hardship over the last two years, that belief was thoroughly dismantled. ​Instead of receiving the professional empathy or collaborative support one would expect after fifteen years of loyalty, I was met with an inhumane level of indifference. I was treated as a liability to be managed rather than a human being navigating a difficult chapter. It is deeply disappointing that an institution I supported for a third of my life chose to treat me with such disregard when I was most vulnerable. ​I have since transitioned my finances to a bank that has already shown me more respect, dignity, and investment in my future as an educator than Commonwealth Credit Union offered in the last twenty-four months. ​I am closing this chapter of my life, and that includes my relationship with this credit union. I hope this letter serves as a reflection for your leadership on how you treat long-term members who hit a rough patch. ​Sincerely, A Former Credit Union Member
• AN

  Amir Nikou

  Dec 8, 2025
  1.0
  I’m having the worst banking experience with Commonwealth Credit Union. Two weeks after my closing they haven’t paid off my loan costing me more than $100 per day! They simply said looks like FedEx hasn’t picked up the payoff check yet! What if I haven’t followed up and FedEx never picks it up? Is this how you treat your customers’ money?
• DL

  Denise Martin (Harp Lady)

  Dec 8, 2025
  5.0
  Very pleased with the service and the services. CWCU has an amazing fraud department that has saved me a lot of money. I've gotten rid of all my other bank accounts. This is the entity I trust.
• DH

  Devin Hickman

  Nov 10, 2025
  1.0
  Unfortunately, terrible customer service. PSA --》The CCU online payment portal is known to double charge. This a problem they are aware of, and have no plans of addressing. BEWARE, plenty of other credit unions around that do not have this issue.
• LS

  Leah Schade

  May 22, 2025
  5.0
  Excellent customer service

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