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Welcome to Commonwealth Credit Union – where your financial well-being is our top priority. We are more than just a credit union; we are your partners in personal and business financial success. Specializing in comprehensive financial solutions including savings accounts, personal and auto loans, mortgages, and innovative online banking services, we are dedicated to providing our members with personalized service and competitive rates. We are owned by members like you, and everything we do is focused on you, focused on empowering you to do more with your finances. Our commitment to financial education and community support ensures you have the resources to thrive in every aspect of your life. Visit our Main Branch today!
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- HLHarold LeeterDec 20, 20251.0To the Management of Commonwealth Credit Union, The purpose of this review is to formally notify you of the end of my relationship with your institution. While this is a financial transaction, it is also a decision based on a profound failure of service and ethics on the part of your institution. I have been a loyal member of this credit union for fifteen years. For over a decade, I operated under the impression that the "credit union difference" meant a focus on people over profits and community over cold metrics. However, during a period of significant personal and financial hardship over the last two years, that belief was thoroughly dismantled. Instead of receiving the professional empathy or collaborative support one would expect after fifteen years of loyalty, I was met with an inhumane level of indifference. I was treated as a liability to be managed rather than a human being navigating a difficult chapter. It is deeply disappointing that an institution I supported for a third of my life chose to treat me with such disregard when I was most vulnerable. I have since transitioned my finances to a bank that has already shown me more respect, dignity, and investment in my future as an educator than Commonwealth Credit Union offered in the last twenty-four months. I am closing this chapter of my life, and that includes my relationship with this credit union. I hope this letter serves as a reflection for your leadership on how you treat long-term members who hit a rough patch. Sincerely, A Former Credit Union Member
- JJJXSNSep 29, 20255.0I have been a long-term member with CCU and I’ve always had a great experience with this financial institution. Great service, staff and very clean. All of my years with CCU have been a very positive simple process for my banking and leaves me very satisfied with them.
- CSCharlie SewellSep 12, 20245.0Great service and the most helpful employees in the banking business.
- BSBarbara StegerMay 22, 20183.0Gone from customer care to New look. That is what matters now.
Frequently Asked Questions About Commonwealth Credit Union
What services does Commonwealth Credit Union offer?
Commonwealth Credit Union provides comprehensive financial solutions including savings accounts, personal and auto loans, mortgages, and online banking services focused on personalized service and competitive rates.
Where is Commonwealth Credit Union located?
The main branch is located at 417 High Street, Frankfort, KY 40601, United States.
What are the regular business hours of Commonwealth Credit Union?
The credit union is open Monday through Friday from 9:00 AM to 5:00 PM, and closed on Saturdays and Sundays.
Does Commonwealth Credit Union provide ATM access outside of branch hours?
Yes, there is 24/7 ATM access available.
Is Commonwealth Credit Union open on major holidays?
No, the credit union is closed on certain holidays including November 11, November 27, December 25, and January 1.
Can I access Commonwealth Credit Union's services via mobile apps?
Yes, Commonwealth Credit Union offers mobile apps for both Android and iOS devices.
Where can I find more information about Commonwealth Credit Union online?
You can visit their official website at https://www.ccuky.org/high-street-branch or check their social media pages on Facebook, Instagram, Twitter, and YouTube.
What nearby landmarks can I visit when I come to Commonwealth Credit Union?
Nearby landmarks include the Kentucky Old Governors Mansion and the Kentucky Historical Society, which are great spots to visit before or after your banking appointment.
Are there dining options near Commonwealth Credit Union?
Yes, restaurants such as Cornerstone Cafe, featuring Southern and Cajun cuisine, and Cypress & Oak are located nearby for convenient dining options.
Is parking available near Commonwealth Credit Union?
Yes, SP+ Parking is available nearby to help customers easily access the credit union.