I've had great customer service with this bank. When you go inside the bank everyone has been so helpful.
BL
BlackSun LLC
Oct 20, 2025
1.0
Called ahead to make sure everything for my appointment was in place, confirmed everything I would need. Discovered, after being told otherwise, that it couldn't be processed at the bank. Wasted travel time and my morning.
SE
Sokchhay Eng
Aug 25, 2025
1.0
Worst bank I've ever.
Bad customer service I never seen before!! You should treat your customer better
JE
John Easterling
Nov 29, 2023
1.0
Just went in to deposit a check the ATM wouldn't take. 7 people behind the counter, zero customers ahead of me. One person was helping a customer in drive thru, one was on the phone, the other five were just hanging out. After I stood there for a few minutes, the teller Chantel finally says I guess I can help you down here. I handed her the check to deposit and she asks "did you try to deposit this in the atm?" I said yes and It wouldn't take it. It was very obvious she didn't want to help me. She even asked me why it was made out to my middle name, not my first name. She didn't even say have a good day or anything when I left.
What are the regular banking hours for PNC Bank at 1000 Carter Ave, Ashland?
PNC Bank is open Monday to Friday from 9:00 AM to 6:00 PM, and on Saturday from 9:00 AM to 1:00 PM. The bank is closed on Sundays.
Does PNC Bank offer drive-through banking services?
Yes, the drive-through service is available Monday to Friday from 9:00 AM to 6:00 PM and on Saturdays from 9:00 AM to 1:00 PM.
What services can I find at the PNC Bank branch on Carter Avenue?
The branch offers instant debit card availability, ATM, cashier’s checks, wire transfers, safe deposit boxes, notary and medallion services by appointment, loans specialist, change orders, WiFi, handicapped access, and cashing non-customer checks.
How can I schedule an appointment with PNC Bank at this location?
Appointments can be scheduled online at https://www.pnc.com/en/apps/appointment-setting/schedule-appointment.html with no required appointments for regular banking.
What banking products does PNC Bank offer?
PNC Bank offers checking, savings, online banking, bill pay, credit cards, auto loans, home equity, mortgage, and investment services.
Is PNC Bank accessible for customers with disabilities?
Yes, the branch has wheelchair accessible entrances and parking, ensuring accessibility for customers with disabilities.
What nearby public service can help if there’s an emergency while visiting PNC Bank?
The Ashland Central Fire Station and Ashland Central Firestation - Station 1 are nearby and provide fire protection and EMS services, so help is available promptly in case of emergencies.
Are there any nearby places to relax or enjoy a meal before or after visiting PNC Bank?
Yes, you can visit New Beginnings, a beauty and hair salon nearby, or enjoy a meal at Arby's, a fast food restaurant close to the bank.
Where can I find other financial institutions near PNC Bank on Carter Avenue?
Nearby financial institutions include Citizens National Bank, Kentucky Farmers Bank, and Ashland Credit Union, providing additional banking services in the area.
Does PNC Bank provide online and mobile banking options?
Yes, PNC Bank offers mobile banking apps available on the Apple App Store and Google Play Store, allowing you to manage your accounts conveniently from your device.