This profile is uncertified and using publicly sourced data
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Business Details
About
BankATMMortgage Lender
Capitol Federal's 35th branch, 16th in greater Kansas City and third in Shawnee, opened in April 2003 at Shawnee Crossings, 22400 Midland Drive, K-7 Highway and Shawnee Mission Parkway. The 5,200 square-foot, full-service branch offers three drive-up teller windows and a drive-up ATM. Branch manager Janet Baggett hosted a June 3rd ribbon cutting, welcoming Bank employees, Shawnee Chamber members and Shawnee government dignitaries. During a radio remote, Janet declared, "Capitol Federal considers it a privilege to be a 30-year member of the Shawnee community and to be a part of the Shawnee expansion westward." During the June Shawnee Economic Development Council (SEDC)/Shawnee Area Chamber of Commerce (SACC) Business Appreciation Awards
Location
Hours
Reviews
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Almost 50% of consumers read AI review summaries before forming a conclusion.
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.