Capitol Federal moved west as it opened its ninth office and first Manhattan location at 14th and Poyntz. Its more than 40-year history included three managers: Spencer Puls, Penny Nelson and Peggy Frazier. Exterior of the 2,700 square-foot building featured aggregate pre-cast concrete panels and fired on blue glazed bricks.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.