A second Leawood office, Village of Seville opened in July 2009 to fanfare and excitement as branch manager Ben Durham and his staff welcomed customers. The ribbon cutting ceremony, which included several Leawood Chamber and local dignitaries, included Blue Valley Educational Foundation participation. They expressed gratitude for the Capitol Federal Foundation gift presented during the Nall Valley branch opening. The two new offices of Nall Valley and Village of Seville provided Capitol Federal's new architectural style, yet featured a blue brick in the branch to remind customers and employees of the Bank's True Blue heritage.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.