Presidents' Day kicked off a weeklong grand opening celebration at the new Andover Marketplace location, the 8th Capitol Federal branch to open in the greater Wichita area. With radio remotes held in-between, the Andover team opened 52 Presidents' Day CD accounts, totaling $956,000. Throughout the week, customers said how happy they were to have the Bank in Andover. With a Mardi Gras theme, the ribbon cutting ceremony included Capitol Federal Foundation gifts to two important Andover initiatives: Andover Advantage for teacher grants and the Andover Police Department toward the purchase of a second police dog.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.