GenFed Financial Credit Union is a not-for-profit financial institution that serves areas of Ohio, Illinois, and Indiana. We are owned by our account holders (also called members) and we exist for their benefit. Credit unions don’t have stockholders like banks and are able to return any profits to the members in the form of better rates, lower fees and increased services.
Our mission, ‘Better than a bank; so amazing you tell your friends’ is something we strive for every day. With GenFed, you can count on getting the best products, services, rates and service. Plus, we offer convenient access to your money and account information!
We’ve had our members’ best interests at heart since 1937.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.