PNC Bank

Reviews

• CC

  Christopher Cooksey

  Mar 19, 2026
  5.0
  Customer service skills here are amazing. Branch Manager Omar Torres, Branch Banker Monique McBride, Faith and every hand here at this specific PNC location are always very classy and professional and I greatly appreciate that every time that I call or come in person. Scheduled appointments are completed quickly and I have personally witnessed account holders/clients be assisted whenever spare time presents itself. PNC Bank has always been there for me during good times and when I really needed it them most so for that I will be forever grateful.
• AB

  Alan Ballantyne

  Jan 24, 2026
  5.0
  Outstanding service. We were greeted at the door by a very nice lady that was generally interested in helping us. Nicole saw us without an appointment and went out of her way to fix our issues. I cannot speak highly enough of the service that we received today. Thank you all.
• MM

  Misty Montalbano

  Jan 7, 2026
  1.0
  Totally fed up and will be closing our accounts this weekend. My husband and I have multiple accounts with PNC for 20+ years. Some of those are minor savings accounts for our kids. I don't know what is going on, but we are having difficulty making deposits into those accounts. It never used to be like this. I could see if we were taking money out, but when I roll up with a deposit slip already filled out and money to put in, why does it matter if I have any other accounts with the bank? I absolutely understand if it's a third-party check that I'm depositing there might be a hold placed on it to make sure it clears, but my sister-in-law wrote a check to me (I endorsed it and provided my drivers license). I had the deposit slip filled out to put it into my son's savings. Even though he is a minor, he was sitting right next to me and could've signed it after I endorsed it. I was given such grief that I ended up having to put it in my checking account and then transfer the funds to him through online banking. Ridiculous! I let that go, but last night my husband physically went inside the Merrillville, IN branch to physically deposit cash into our other son's savings account and was given more attitude. He had the deposit slip with the full account number, he's on the account with him as a custodian and the money was cash from Christmas. Remember physical cash? Not Zelle or Venmo but actual paper currency. The poor guy was given the Spanish Inquisition! The teller demanded to see his ATM card. He was so perplexed because he tried to explain to her that he didn't want the money going into the checking account that the ATM card is linked to. She told him that if he didn't have another account she was going to charge him $25 to deposit cash into our son's savings. When did it become so difficult to walk into your bank with a deposit slip already filled out and cash money to put into the bank? I am absolutely done with PNC! We're earning a pathetic amount of interest on these accounts anyway. I think we've just stayed with them this long because it's a hassle, but now my hand is forced and I wouldn't recommend this bank to anybody. God help you if you ever need to call the customer service PNC line. It's routed internationally to customer service reps who have absolutely no knowledge of PNC's products, the types of accounts offered, the policies or fees that are imposed on those accounts. I don't even know why they have this Customer service number. I wish I could give negative stars.
• JV

  Jennifer Vits-Cruz

  Dec 27, 2025
  5.0
  Omar Torres is great to work with. The tellers are always courteous. This is my go to branch! Thank you for always taking care of me :-)
• LC

  l c

  Mar 11, 2019
  1.0
  Line is always long....atm broken..$5 for statements...rip off.

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