PNC Bank

Reviews

• PP

  Pookie

  Oct 22, 2025
  1.0
  My parents have been customers since PNC was formerly First National Bank that's over 30 years. This past Saturday, I believe it was October 18th at the drive thru window. My mom wanted to cash a small dollar overpayment check of $8 and change and withdraw money from her checking and she used one of her checks. She always gives her state ID and PNC debit card and never has issues this time . We both forgot to include both her state ID and PNC debit card. We only gave her the state ID and we both forgot to make sure the front of the check was signed. This incident happened between 11am to 12:30 pm. Little Ms. Attitude because she didn't give me her name and I was so upset that if she did i don't recall. Ms. Attitude didn't let me explain instead she tells me if she wants to withdraw she can always go to the ATM and I told her not that we need to explain ourselves to you but we're aware of that and if she wants to write a check and make a withdrawal then that's her choice. She returns the check because okay my mom forgot to sign the front then asks for 2 forms of ID and this where I get upset because she's not letting me talk. She's talking over me that's what ticks me off! And yes, I was cussing but not cussing at her but I was using some colorful language not my best moment. She tells me she doesn't appreciate me cussing at her and I told her well, I don't appreciate you pissing me off. Let me be clear, IF someone is disrespecting me or taking advantage of me then you better believe I'm going to say something and if I cuss then I cuss because I'm only reacting to how I'm being treated. And I don't like getting angry because I have a heart condition but I'm only human. She made a 15 minute transaction turn into 30 minutes or maybe a little longer. When Keith was there and the other female employee's we never had problems. Since, they've been gone customer service has gone down. During this time some gentlemen kept coming and going dunno if he's the manager and if he is why he didn't intervene I have no idea. I wanted to update a phone number Ms. Attitude told me she had to talk to her manager first. It only take 2 minutes to update a phone number duh. I asked her for customer service number and she tells me that they can't help me but if I'm willing to try then go ahead. Guess what Ms. Attitude. I did ! And I spoke to Jason and we had an in depth conversation about Saturday. The only person i apologized to was my senior parent because I let Ms. Attitude get the best of me and my mom and my mom apologized to me because she saw how Ms. Attitude was acting towards me and my mom told me when she disrespected you she disrespected me and IF this happens again then I will close my accounts and take my business elsewhere. My mom is not happy. So, yes, I called Customer service and filed a complaint because as customers we have an obligation and responsibility to report incidents like this.
• EC

  Evers Cuppers

  Jul 3, 2025
  1.0
  Ridiculous drive through, guaranteed to service the people who come after you before you. They drive off before me EVERY. SINGLE. TIME.
• AU

  Abu Usayrim

  Jun 17, 2025
  1.0
  Omar Torres demonstrated unprofessional and unhelpful behavior. When asked for assistance, he repeatedly stated, "We are unable to help you; please contact customer service."
• KG

  Khabib The g.o.a.t

  Jan 4, 2021
  1.0
  Waited a long time and employees are super lazy. they don't want to do anything other than deposit money.
• GM

  Genevieve Marmolejo

  Mar 19, 2019
  1.0
  Slower and slower service every time I'm here. Severely understaffed. Sat at the drive thru for 5 minutes and wasn't greeted until I hit the call button. No one was working the drive thru. I've also waited in the lobby for 20-30 minutes on multiple occasions.

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