PNC Bank

Reviews

• RM

  Rodney Miller

  Dec 15, 2025
  1.0
  I am writing to formally report a highly unprofessional experience at this branch. Unfortunately, the manager’s handling of my request was confusing, inconsistent, and unacceptable. I visited the branch to have a replacement debit card printed, as my previous card had expired. Initially, I was told this could not be done because my account was overdrafted. While still at the branch, I transferred funds to resolve the issue. After that was corrected, I was then told I could not receive a card because additional proof was required to verify my identity and account ownership. I provided all requested verification, including the security code sent via text, my driver’s license, and my Social Security number. Despite this, I was then given a different reason for denial: that my account had “too many addresses” associated with it. I have been a PNC customer for nearly ten years, and having multiple addresses over that time is neither unusual nor inappropriate. This explanation felt arbitrary and was never clearly justified. If there were a legitimate concern regarding account security, it is unclear why I would otherwise be permitted to have a debit card mailed to my address. I was seeking an in-branch replacement only because I was traveling and needed timely access to my card. Overall, the manager’s demeanor and decision-making felt unprofessional and inconsistent, and I left without a resolution. This experience has significantly impacted my confidence in PNC, and based on this interaction, I am strongly considering closing my account.
• OC

  OPS Lawn Care

  Feb 10, 2025
  5.0
  Amazing banking experience- the staff is soo professional! And I appreciate that Soo much!!!
• DS

  Discount Auto Sales

  Oct 13, 2022
  1.0
  BY FAR THE WORST BANK I'VE EVER DEALT WITH. We deposit THOUSANDS of dollars every month to this bank. They never return our calls, they do not care about their customers. Everything is backwards. Now they just randomly closed our accounts? With over $60,000 in it, and cannot access our online banking, or balance. We move money in and out everyday. This really puts us in a bind with our business. No one can tell us whats going on and they did this all with no warning.. Unprofessional, I believe illegal to do this, keep our money from us. I will be filing a complaint with FDIC and any other organizations. This bank needs to be shut down for their practices... This is a serious matter.. Someone should contact us back...

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