PNC Bank

Reviews

• MB

  Marie Beard

  Dec 5, 2025
  1.0
  I chose to use the teller through the drive-thru. Upon arriving at the window. I could not see anyone. The window looked frosted. I hit the call button to ask for a withdrawal slip. After filling out the slip I hit the call button again because it was taking longer than usual to let the teller know how I wanted to receive the withdrawal. She comes on the screen and states that she text me a 6 widget code. I did not know that PNC had implemented this. I sent my ID and debit card through. I ended up getting all $20's. I hit the button again and stated how I wanted to receive my money ( again ). She asked if I wrote it on the withdrawal slip. I stated no that I had told her. What happened to tellers asking you how you would like to receive your money? This is the second time I have had a bad experience at this location. The teller needs to take etiquette classes. There was no professionalism at all.
• JS

  Jake Stinoviswki

  Nov 13, 2025
  3.0
  Always busy
• SC

  Star Child

  Oct 29, 2025
  5.0
  ALEXANDRIA IS THE GREATEST ~ HER SERVICE TO OTHERS IS UNMATCHED
• KM

  Kira Mckinney

  Oct 21, 2025
  1.0
  This bank has no clue what they are doing I come there every two weeks to cash my check not only did they lie to me about fees but they also lied to me about depositing my check and now I have to wait days for MY MONEY I WORKED FOR BECAUSE IF THEIR NEGLIGENCE I have acquired 3 late fees because of this branch please go to any other branch do not go here they will say anything to you and move on with their day I hate them and you will too don’t trust a thing they say
• ET

  Eclectic TEA

  Oct 14, 2025
  1.0
  I've been banking with PNC for quite a while, and this Eastside Indianapolis branch off and on for the past 3yrs. Unfortunately the female Black employee that wears glasses is the rudest unprofessional employee of this branch I've had the misfortune of crossing paths with. Three times in 2025, I was met with her unwarranted toxicity and unprofessional behavior as a staff member inside this PNC branch. "Why didn't you use the ATM outside? Why are you withdrawing money inside. We have an ATM outside" are rudely asked questions asked before a HI or Hello are uttered from this staff member. Always caught off guard by her ugly demeanor, today's visit was my breaking point. As the bank was crowded, standing room only, every chair filled with customers, I patiently waited in line for my transaction to occur. As I walked to the teller's station, she immediately and rudely asked me, "Why I didn't use the ATM outside." A question she asked No one prior to me in line, and was informed I chose the option of bank transactions inside which she was Not happy about. Tough. Miss headache made my interactions insufferable as she spoke loudly, angrily, and lying that I was "Rushing her" by asking for my receipt balance and bank envelopes. She received my intense verbal stance, saw and heard my conversation with Mr. Goodwin Sr., this PNC's AVP, Branch Manager. Hopefully Mr. Goodwin Sr. will take heed to my complaint, review their website complaints, and understand that no customer is going to accept any unwarranted negative behavior from any person that's employed there.

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