They charged $25 to cash a check on their bank. So let me get this right, your customer hands me a check which is valued at $1000 I go to your bank where you hold his money and take $25 check cashing fee? Extremely unfair. Not right, unethical and immoral. No wonder banks get a bad rap. What happened to when customer service actually mattered? Your slogan and marketing campaign, boring has rewards... Yes it does. Not for the customer but your banking establishment! Crooks! If this is how they treat their customers customer, how will they treat you?
JH
Jane Hunt
May 30, 2025
1.0
13 years of using PNC and I’ve finally had enough of their fees and poor customer service. It’s blatantly obvious that the people do not matter to this corporation, only money and profit. I’ll be going elsewhere!
SM
Stacey Maddux
Jun 2, 2021
1.0
I want to leave 0 stars. PNC bank is the reason we still don’t have our tax return. They were supposed to close my husbands account in August of 2020. They didnt. Because they didn’t, my husbands stimulus money got deposited there which we were not aware of. Because we were not aware, we claimed stimulus money on the tax return which sent it to manual processing. We found out later that PNC never closed the account and had the money. We were not able to file an amended tax return . So we just have to wait. It’s been 13 weeks with no answers. Had we not claimed the stimulus that was sitting in an account that was requested to be closed, we wouldn’t be in this waiting situation. All they had to do was close the account when requested in August 2020. Very frustrating and I will never refer them to anyone. I feel like they should loan us the refund amount at no interest and get it back whenever we actually get our refund.
OS
Outlaw Six
Jan 23, 2018
5.0
Very friendly people, my employer uses this branch for their commercial banking and I set up a new account for direct deposit, unfortunately my hours exceeded theirs so the account manager came to my workplace and helped me set up my new account, thank you Rachel!
What are the main services and products offered by PNC Bank at 802 E Dupont Rd, Fort Wayne?
PNC Bank offers a variety of financial products and services including checking and savings accounts, online banking, bill payment, credit cards, auto loans, home equity, mortgage, and investments.
What are the regular branch hours for PNC Bank on Dupont Rd?
The branch is open Monday through Friday from 9:00 AM to 6:00 PM, Saturdays from 9:00 AM to 1:00 PM, and is closed on Sundays.
Does the PNC Bank branch on Dupont Rd have a drive-through service?
Yes, the branch has a drive-through available Monday through Friday from 9:00 AM to 6:00 PM and Saturday from 9:00 AM to 1:00 PM; it is closed on Sundays.
Is the PNC Bank branch accessible for customers with disabilities?
Yes, the branch offers wheelchair-accessible entrances and parking to accommodate customers with disabilities.
How can I schedule an appointment with PNC Bank?
You can schedule an appointment through PNC's online scheduling service via their website or using the PNC Mobile Banking app available on the Apple App Store and Google Play Store.
What nearby ATM options are available around the PNC Bank branch at Dupont Rd?
Nearby ATM options include another PNC ATM, Flagstar Bank ATM, LibertyX Bitcoin ATM, The Exchange Network ATM, and Bitcoin ATM Teller Fort Wayne - Coinhub.
Are there any dining options near the PNC Bank on Dupont Rd?
Yes, nearby dining options include Pizza Hut and The Honey Baked Ham Company, which you might visit before or after your banking errands.
What healthcare and personal care services are close to the PNC Bank branch?
Nearby healthcare and personal care services include Interim HealthCare, MinuteClinic medical center, and Milan Laser Hair Removal for skin care services.
Does PNC Bank offer instant debit card availability at this branch?
Yes, this PNC Bank location provides instant debit card availability to customers.
How can social media and online resources help me learn more about PNC Bank?
PNC Bank is active on multiple platforms including Facebook, LinkedIn, Pinterest, Twitter, and YouTube, providing updates and resources for customers.