PNC Bank

Reviews

• KH

  Kwyn Harley

  Nov 3, 2025
  2.0
  My experience with this branch was nothing like my great experience at any other branch. I was asked by my home branch to have this branch call and coordinate a verification for me. The teller refused the service on suspicion of fraud. I asked to speak to someone else and I was introduced to Jennifer Hicks. The first thing said to me was “I was on my way to lunch and now I have to deal with this.” which made me feel very much like an inconvenience along with her “annoyed” attitude for lack of a better term. She never made a call but told me that she spoke to my branch and informed me that he said there was nothing he could do for me. I left. I returned after five minutes with my banker on the phone. Jennifer Hicks, who previously told me she was headed to lunch, was in a meeting setting up a business account (in which I know was an appointment because I have 3 business accounts myself with PNC and I know those sessions are appointment only) so she could not help me again. Again, making me feel very unimportant. Fortunately, Aidan Ford was there to help me. He had a good attitude, was very kind to me, understanding, and genuinely helpful. He was able to listen to my request and coordinate exactly what I needed to be done within 5 minutes. I very much appreciate him and without him I would have left a 1 star review. Thank you, Mr. Ford!
• WN

  WHO? NotImportant

  Jun 7, 2025
  1.0
  No cash withdrawals from ATM
• FS

  Fenesse Stephens

  Feb 4, 2022
  1.0
  Horrible tellers , very rude and not helpful . do not do business here

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