I’ve opened a business account, personal account, and a child account here at different times, and every experience has been excellent. From the start, I’ve met with the staff in person and have always been treated with kindness and professionalism. Since then, I’ve used both the drive-thru and gone inside for assistance, and each time the service has been efficient, knowledgeable, and polite.
The business banker is absolutely wonderful—so helpful and a true sweetheart. The new branch manager is fantastic as well, and the entire team clearly cares about their customers. The mobile app is user-friendly and far better than the one I had at my previous bank, making banking on the go stress-free. I’ve also called in for help a few times, and each time my questions were handled directly without being transferred around.
Even though I’ve only been with this bank for a few months, I couldn’t be happier with the decision. No problems at all so far, just great service. I would highly recommend this bank to anyone looking for a reliable, customer-focused experience!
AR
Annetta Robinson
Sep 2, 2025
1.0
Do not open an investment account at this branch. They have no clue what they are doing. Will send your pension check to main headquaters instead of there branch. Then tell you it could possibly take weeks before they can find it to process it. In the meantime your money is not making money but sitting on someone desk to eventually mail back to the branch. Just Incompetent!!
MS
michael sommerfeld
Dec 28, 2023
5.0
Had family matters to attend to, no problems. Fast friendly employees.
DG
Danny Grooves
Feb 27, 2017
1.0
Came in to make an important cash advance from my checking account with another bank. Teller entered the wrong security code through the system and locked my account and card. She came back and told me my card was declined and that I need to contact my bank. My bank was able to tell me it was the tellers error so I returned to the drive through and explained that it was their error and that I needed them to retry. The drive thru teller just said he can't help me and then the goon had the nerve to tell me I could go to another bank.
What are the regular lobby hours for PNC Bank at 1101 Centre West Dr, Springfield?
The lobby at PNC Bank is open Monday through Friday from 9:00 AM to 6:00 PM and on Saturday from 9:00 AM to 1:00 PM. The branch is closed on Sundays.
Is there a drive-through service available at this PNC Bank location?
Yes, the drive-through service operates Monday through Friday from 9:00 AM to 6:00 PM, and on Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
What banking products and services does PNC Bank offer at this location?
PNC Bank offers checking and savings accounts, online banking, bill pay, credit cards, auto loans, home equity, mortgages, and investment services. They also provide instant debit card availability, cashier's checks, safe deposit boxes, wire transfers, loans specialists, and ATM access.
Does this PNC Bank branch have accessibility features?
Yes, this location has a wheelchair accessible entrance and parking, as well as drive-through services to accommodate all customers.
Is it necessary to schedule an appointment to visit PNC Bank at this location?
No, appointments are not required to visit this PNC Bank branch. However, you can schedule appointments online if you prefer.
Can I access PNC Bank's mobile app to manage my banking needs?
Yes, you can download the PNC Mobile Banking app from the Apple App Store or Google Play Store to manage your accounts, schedule appointments, and more.
Who are some nearby mortgage loan officers I can consult with around this PNC Bank branch?
Nearby you can find Jill Friedman, a PNC Mortgage Loan Officer (NMLS #224239), and Casey Constant, a Mortgage Loan Officer. Both can assist with mortgage and loan services.
Are there convenient dining options close to this PNC Bank location?
Yes, nearby dining options include Long John Silver's, a seafood and American fast food restaurant, and A&W Restaurants offering American cuisine. These spots are great for a meal before or after your banking visit.
What health and medical services are nearby PNC Bank at 1101 Centre West Dr?
Close to the bank, you can find Fresenius Kidney Care Centre West, Ophthalmology Center of Illinois with wellness services, Springfield Pediatric Dentistry, Springfield Clinic Dermatology Monroe, and several doctors and counseling services for comprehensive medical care.
Where can I find additional banking or financial services near PNC Bank?
Nearby financial institutions include Illinois Educators Credit Union, Prairie State Bank & Trust, and American Central Bancorp. These offer a variety of banking and mortgage services for your convenience.