PNC Bank

2.9
16 reviews
PNC Bank Logo. Brilliantly Boring Since 1865

About

BankATM
We’ll keep your money boring so your life doesn’t have to be. PNC Bank. Brilliantly Boring since 1865

Details

  • Requires appointmentNot available
  • Drive-throughAvailable
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable

Location

PNC Bank
1101 Centre West Dr, Springfield, IL
62704, United States

Hours

Reviews

2.9
16 reviews
5 stars
5
4 stars
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0
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7
  • MB
    M'Linda Brown
    Sep 3, 2025
    5.0
    I’ve opened a business account, personal account, and a child account here at different times, and every experience has been excellent. From the start, I’ve met with the staff in person and have always been treated with kindness and professionalism. Since then, I’ve used both the drive-thru and gone inside for assistance, and each time the service has been efficient, knowledgeable, and polite. The business banker is absolutely wonderful—so helpful and a true sweetheart. The new branch manager is fantastic as well, and the entire team clearly cares about their customers. The mobile app is user-friendly and far better than the one I had at my previous bank, making banking on the go stress-free. I’ve also called in for help a few times, and each time my questions were handled directly without being transferred around. Even though I’ve only been with this bank for a few months, I couldn’t be happier with the decision. No problems at all so far, just great service. I would highly recommend this bank to anyone looking for a reliable, customer-focused experience!
  • AR
    Annetta Robinson
    Sep 2, 2025
    1.0
    Do not open an investment account at this branch. They have no clue what they are doing. Will send your pension check to main headquaters instead of there branch. Then tell you it could possibly take weeks before they can find it to process it. In the meantime your money is not making money but sitting on someone desk to eventually mail back to the branch. Just Incompetent!!
  • MS
    michael sommerfeld
    Dec 28, 2023
    5.0
    Had family matters to attend to, no problems. Fast friendly employees.
  • DG
    Danny Grooves
    Feb 27, 2017
    1.0
    Came in to make an important cash advance from my checking account with another bank. Teller entered the wrong security code through the system and locked my account and card. She came back and told me my card was declined and that I need to contact my bank. My bank was able to tell me it was the tellers error so I returned to the drive through and explained that it was their error and that I needed them to retry. The drive thru teller just said he can't help me and then the goon had the nerve to tell me I could go to another bank.

Frequently Asked Questions About PNC Bank

What are the regular lobby hours for PNC Bank at 1101 Centre West Dr, Springfield?

The lobby at PNC Bank is open Monday through Friday from 9:00 AM to 6:00 PM and on Saturday from 9:00 AM to 1:00 PM. The branch is closed on Sundays.

Is there a drive-through service available at this PNC Bank location?

Yes, the drive-through service operates Monday through Friday from 9:00 AM to 6:00 PM, and on Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.