At Banterra, we understand that banking is about relationships. It’s understanding your goals, and being the financial partner you need to help achieve those goals. We knew that in the beginning with a small bank in Ridgway, Illinois in 1975. We know that now as the largest, locally-owned bank in the region, with branches in four states and more than $1.3 billion in assets.
We have the security and products that you expect from mega banks, with the local-style, personal service you want in a regional community bank. Whether you are a potential or current customer, or one of our valued shareholders, we appreciate the opportunity to serve you. We are committed to our communities, to you, and to our more than 400+ employees.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.