PNC Bank

Reviews

• LL

  L.

  Dec 4, 2025
  5.0
  The best customer experience, thank you Karen!
• CC

  Cyndi

  Oct 15, 2025
  1.0
  The worst experience ever. First time at this location and will be my last.
• SL

  Scott Lancaster

  Sep 13, 2025
  2.0
  Ok for online banking, but awful wait times on drive through. We waited in line for 21 minutes (4 cars deep with one lane open). Unacceptable for any day of the week especially on a Saturday morning!
• CC

  carpoi1

  Jul 29, 2021
  1.0
  The worst customer service, wish I could give zero stars. I am not even a customer; I called to set an appointment to ask questions about potentially opening up an account with this branch and was asked right away for my SSN. When I asked why, she said it was to put me in the system, I don't understand why I should give that out over the phone for a business I don't even have an account with. After more personal questions that I just didn't want to answer, she seemed to get an attitude because I stated I would prefer to talk to the banker in person about this info instead of over the phone. I wanted to go in at 9:00am, she said that slot was already booked, so she put me on a "brief" hold for approximately 26 minutes and then hung up. Just from this first interaction, I will never be banking with this company and don't recommend it to anyone; I ended up calling Chase Bank next and it was a way more pleasant experience; they efficiently made a 9:00am appointment for me, without berating me with personal questions.
• HG

  Hugo Garcia

  Oct 16, 2019
  5.0
  Had an issue with a 6 cent account verification withdrawal on my account that PNC's system charged me $36 NSF fee on.. Yup 6 Cents! called PNC customer service and the rep. was really rude and condescending and put me on hold for nearly 30min just come back on the phone and say yup we are charging you $36 for 6 cent charge and with no explanation?? And nope didn't have 6cents in my account because of bills, don't judge me I paid my bills! 😅 So I came to this PNC branch in Gurnee for better results and well needless to say everyone was really nice and helpful and wanted to help resolve the issue at hand.. Karen Tewell-Harmon the banker here was very helpful and basically went step by step on my account to clear up any misunderstandings and was very sympathetic to my situation. 5 star service all around! Great job!

Frequently Asked Questions About PNC Bank