Shaniqua was super helpful in helping me wire transfer money. She was able to get me in on such short notice and made the process seamless. Thank you!
BP
Brad Podobnik
Feb 1, 2023
5.0
Had a couple of quick questions where a great employee named Maddie helped out! She was fast, polite, and knowledgeable!!
SR
Sabreen Rihan
Jan 4, 2023
5.0
While PNC overall has not provided the best customer service, the staff at this branch is great, most specifically Kim. I had a complicated situation where I was given the run around, and she went above and beyond to help me resolve the issue. Kim has helped me more than once and really does everything she can to resolve any issue, and she is super sweet!
PA
premier auto
Oct 24, 2019
5.0
Recently I visited PNC Bank Frankfort IL to refinance my vehicle, I met with
Susan, she was very cordial and explained the entire process in a very
professional manner, I have been with this bank from day one when they took over, I have never had any complaints, matter of fact the entire staff is awesome. Also I want to thank Anthony, Mark and Joyce. I would recommend this bank to everyone to give them a try,
CB
Clint Boone
Jul 9, 2016
5.0
I have been with this bank for nearly 7 years and I have not had any complaints. PNC's Virtual Wallet app and ATMs allow me to deposit checks and cash, cash checks, and pretty much do everything out of normal business hours on my own time without having to visit the drive-thru or walk into the bank itself.
But the times I do have to walk into the bank, I am also pretty satisfied. First, there is coffee and tea ready to go nearly 100% of the time (much more than other PNC branches and other banks in general). Second, I am greeted as I walk in, either at the door or by someone at their desk. Third, I am impressed by the overall knowledge and generosity of the staff. My banker, Dara Wiltgen, does a fantastic job assessing my financial needs and introducing options that work in favor of my financial goals; I never feel pressured to make a decision.
Overall, even for a "big business," this bank feels like a small-town, rural, local credit union (at least this branch does).