PNC Bank

Reviews

• RS

  Robert Schwent

  Nov 1, 2025
  2.0
  Despite the rigorous efforts of the friendly staff at this PNC location the institution as a whole has failed this town. It's no one's fault that works at this location, but it has become nightmarish conducting business with PNC in the city of Decatur, IL. My best transactions are at the Thornton's when I need to hold some cash when I'm going out of town until I can get to a safer city to do my banking.
• SH

  Skott Herron

  Sep 5, 2025
  1.0
  The WORST financial institution in Decatur! I STRONGLY recommend using ANY other bank or credit union. This is coming from a 20 YEAR customer. I have watched them decline and damn near run themselves out of business in Decatur over the last several and have finally reached my limit. The P in pnc stands for petty, pathetic and penny pinching against their clients. I look forward to seeing them go bankrupt in the near future.
• DW

  Doug Wilcox

  Apr 25, 2023
  1.0
  I tried to call the only branch Decatur,il. has left 3 times in a 30 minute period. No one would answer the phone. It is reasons like this that Im going to remove all my accounts except my home mortgage from this bank. PNC has closed 3 branches in Decatur and the customer service at the last remaining one is horrible to at best. I wouldnt reccomend this bank even if it was the last one standing!!!!!
• UC

  Ursular Cooper

  Dec 29, 2020
  1.0
  Yeasterday I dealt with a gentleman which happens to be the app branch manger named Nick Baum. I stopped in to open an account to deposit extra cash into while I’m out of town from my home city where there are also plenty other PNC banks there as well. He began to question what I will be using the account for I told him so and he decided not to make a appointment to open account due to looking out for my best financial interest he was never assigned to me as my financial advisor of what so sort. So I was denied a bank account at this location and they never ran my application or anything. Horrible service must I say. Left me stranded with no hotel I should say just left me in a bad predicament above all he was not trying to help what so ever. Like I know I qualify for account but he made it to the point he never wanted me to bank with PNC at all never offered any other options or anything.

Frequently Asked Questions About PNC Bank