PNC Bank

Reviews

• CC

  Chris

  Jan 13, 2026
  5.0
  I just wanna give a big shoutout to the staff at PNC in Decatur. The staff is always pleasant and helpful. Today, I opened up a business account with the help of Jessica Powell. She did an extraordinary job helping me grasp and understand the steps. She was very helpful, patient, and professional. She’s definitely a good example of someone who knows customer service. Thank you PNC staff and Jessica for your help! Christian Cler
• RS

  Robert Schwent

  Nov 1, 2025
  2.0
  Despite the rigorous efforts of the friendly staff at this PNC location the institution as a whole has failed this town. It's no one's fault that works at this location, but it has become nightmarish conducting business with PNC in the city of Decatur, IL. My best transactions are at the Thornton's when I need to hold some cash when I'm going out of town until I can get to a safer city to do my banking.
• MG

  May Ray scrubbie galz

  Jul 9, 2023
  5.0
  It's a-okay bank they have helped mom and I are all the years they just have a lot of fees and stuff that we don't like
• UC

  Ursular Cooper

  Dec 29, 2020
  1.0
  Yeasterday I dealt with a gentleman which happens to be the app branch manger named Nick Baum. I stopped in to open an account to deposit extra cash into while I’m out of town from my home city where there are also plenty other PNC banks there as well. He began to question what I will be using the account for I told him so and he decided not to make a appointment to open account due to looking out for my best financial interest he was never assigned to me as my financial advisor of what so sort. So I was denied a bank account at this location and they never ran my application or anything. Horrible service must I say. Left me stranded with no hotel I should say just left me in a bad predicament above all he was not trying to help what so ever. Like I know I qualify for account but he made it to the point he never wanted me to bank with PNC at all never offered any other options or anything.

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