PNC Bank

Reviews

• ST

  Sarah Ghanim Taha

  Dec 9, 2025
  5.0
  I loved my experience at this location. Big shout out to Jorge who was super polite, helpful, knowledgeable, and professional. Dan I think was the manager who approved my big transaction request, and was genuinely kind and helpful. Generally, I love PNC bank, my husband and I recently moved our financials to PNC after being a long time BofA folks. And this location specifically does a great job with customer service. Thank you and happy holidays!
• SC

  Spane Consult

  Jul 8, 2025
  1.0
  The worst bank, the worst service. The manager is rude and raises his voice, does not want to help. I do not recommend this bank to anyone.
• AH

  Anmin Hui

  Sep 12, 2024
  5.0
  I don’t know why the rating is so low. Cari is amazing! She is very knowledgeable about all the products and helped me get an extra $400 bonus. She is very warm and welcoming and made my day just now. I would bank with them just because of her.
• AM

  András Molnár

  Oct 26, 2021
  5.0
  Extremely helpful and friendly employees. I don't know whether this branch has hired new people, or whether the previous negative reviews were meant for a different branch, since my experience was VERY different from those described in the negative reviews. Pierre, Michael, and Solomon were above and beyond in helping me, and I would definitely recommend them. We discussed my personal finances, they gave me recommendations and they didn't try to sell me products I don't need.
• MM

  Michael Maundu

  Jun 16, 2021
  1.0
  I've been a happy PNC customer for the past 10 years since I opened my account at the now closed PNC DEPAUL LOOP CAMPUS branch when I was in college. The Depaul partnership ended which resulted in my PNC branch being closed and my account was moved to the PNC Monroe & Dearborn branch. Since that move, the PNC Monroe & Dearborn branch has been making and sending all sorts of unsolicited calls and emails trying to up-sell me on loan, mortgage and other financial services. Each and every time they made these calls or emails I asked the Financial Consultant to put me on a do not contact list unless there are emergencies. Unfortunately this has been happening for the past year and they are still blowing up my phone and inbox. During the last call, the bank General Manager even had the nerve to tell me that my last complaint resulted in me being opted out of calls but not emails from his financial consultants. Am proceeding to close my account at the branch due to the lack of concern or empathy. I would suggest you take your business somewhere else since they clearly do not value your time and relationship. If there is anyone from corporate reading this feel free to investigate the matter since the branch manager Marsen L*** did not care about my repeat complaints.

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