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Self-Help Federal Credit Union

About

Credit UnionFinance CompanyMortgage LenderNon-Profit Organization
Service by appointment only No ATM or cash transactions Self-Help Federal Credit Union was chartered in 2008 to build a network of branches that partner with working families and communities that have historically faced systemic barriers to financial inclusion. Our mission is to create and protect opportunity for all, especially people of color, women, rural residents and low-wealth families and communities. We do this by providing responsible financial services, lending to small businesses and nonprofits, developing real estate and promoting fair financial practices. Self-Help Federal Credit Union has over $2 billion in assets and serves more than 93,000 members with 38 branches in California, Illinois, Washington, and Wisconsin.

Location

Self-Help Federal Credit Union
31 W Downer Pl UNIT 102, Aurora, IL
60506, United States

Hours

Reviews

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4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars
25
1 star
1

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.

Customer Service

Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.

Cleanliness

The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.

Coupon Issues

Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.

Operational Hours

There were complaints about unclear operational hours and being turned away before closing time.