Business Details
About
BankBusiness Banking ServiceATMOnline Banking
We are a locally-owned financial institution with enough size to compete technologically while still being able to provide exceptional personal service. We want to inspire financial well-being for everyone. If you're already a customer, thank you. If you are considering First Citizens, we look forward to providing you with forward-thinking products, checking and savings accounts, and loans that will fit your lifestyle.
Location
Hours
Reviews
4.2
34 reviews
5 stars
26
4 stars
1
3 stars0
2 stars
1
1 star
6
- JHJessica HemmenSep 8, 20255.0Tiffany Nonnweiler is so wonderful to work with, she has helped me for years and always takes great care of me and my family! I would give you 10 stars if I could! The hospitality and compassion is so natural. Thank you again!
- AMAleyna MyaaAug 4, 20251.0Very rude over the phone, a lady named Tamra or Tammy kept telling me we were going in a loop over and over after I accidentally gave a wrong account number and they wouldn’t allow me to give the correct number . Had told me nothing existed under my name. When I got there and talked to somebody they had told me more information. I simply just wanted to know if I had an account ever before. Didn’t ask how to spell my name and said they had all my information when I didn’t give it to them. It’s not right to treat anybody like that. Everyone else inside was kind. Tamra’s boss was rude as well.
- ACAlex CrippinMar 17, 20255.0I had the privilege of working with Kevin Sullivan and his team to secure a business loan with terms that work for me and my business. Kevin was also the one who helped us navigate the PPP loan and reimbursement process during COVID. I am fortunate to have a partner in Kevin and FCB. Thank you!
- LHLillie HuhndorfOct 21, 20215.0First Citizens Bank is a great local bank. Their customer service is wonderful and their home loan rates are great!
- JGJared GardnerAug 19, 20211.0Absolutly the worst customer service experience in my life at the baby branch downtown. Front of house secruitary needs to be removed. Shes the single reason why ive choosen not to do my banking here. I dont work here, it is YOUR JOB! To call and confirm the funds to realease a hold. But you never took it upon yourself to call. PURE LAZINESS! Unacceptable! I hope you find a different career becausr you have zero passion for banking and customer service! DONT BANK HERE
Frequently Asked Questions About First Citizens Bank
What are the regular branch hours at First Citizens Bank Mason City West Branch?
The branch is open Monday to Thursday from 9:00 AM to 4:00 PM, on Friday from 9:00 AM to 5:00 PM, and closed on Saturdays and Sundays.
What are the drive-thru hours for First Citizens Bank Mason City West Branch?
The drive-thru is open Monday to Friday from 8:00 AM to 5:00 PM, Saturday from 8:30 AM to 12:00 PM, and closed on Sunday.
Does First Citizens Bank have any holiday closures?
Yes, the bank is closed on certain holidays including November 11, November 27, December 25, and January 1. Limited hours are available on December 24 and December 31.
What banking products and services does First Citizens Bank offer?
First Citizens Bank offers checking and savings accounts, money market accounts, certificates of deposit (CDs), personal and business loans, home mortgages, auto loans, student loans, safe deposit boxes, debit cards, and online banking services.
How can I contact First Citizens Bank Mason City West Branch?
You can reach the bank at +1 800-423-1602.
Where is First Citizens Bank Mason City West Branch located?
It is located at 2601 4th St SW, Mason City, IA 50401, USA.
Are there nearby financial services related to First Citizens Bank?
Yes, nearby you can find First Citizens Wealth Management and First Citizens Investment Center, which offer financial advising and investment services.
What nearby dining options are available near First Citizens Bank Mason City West Branch?
Nearby restaurants include China Buffet, Boulder Tap House, Arby's, and Village Court Family Restaurant, offering a range of options from Asian cuisine to American fare.
Can customers easily access postal and shipping services near First Citizens Bank?
Yes, there are UPS Access Point locations nearby providing courier and delivery services for your shipping needs.
Are there automotive service options near First Citizens Bank Mason City West Branch?
Nearby automotive services include Turk Brothers Racing for motorsports, Advance Auto Parts for automotive parts, and Jiffy Lube for oil changes and automotive repair.