Business Details
About
BankBusiness Banking ServiceATMOnline Banking
We are a locally-owned financial institution with enough size to compete technologically while still being able to provide exceptional personal service. We want to inspire financial well-being for everyone. If you're already a customer, thank you. If you are considering First Citizens, we look forward to providing you with forward-thinking products, checking and savings accounts, and loans that will fit your lifestyle.
Details
- Requires appointmentNot available
- Drive-throughAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
3.8
10 reviews
5 stars
7
4 stars0
3 stars0
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1 star
3
- LGLindsay GreenwoodAug 9, 20255.0We use them for all of our business needs. The staff are extremely polite & helpful!
- JGJared GardnerAug 19, 20211.0Absolutly the worst customer service experience in my life. Front of house secruitary needs to be removed. Shes the single reason why ive choosen not to do my banking here. I dont work here, it is YOUR JOB! To call and confirm the funds to realease a hold. But you never took it upon yourself to call. PURE LAZINESS! Unacceptable! I hope you find a different career becausr you have zero passion for banking and customer service! DONT BANK HERE
Frequently Asked Questions About First Citizens Bank
What are the main operating hours of First Citizens Bank's Mason City State Street Branch?
The branch operates Monday to Thursday from 9:00 AM to 4:00 PM, Friday from 9:00 AM to 5:00 PM, and is closed on Saturdays and Sundays.
Does First Citizens Bank offer drive-through services and what are its hours?
Yes, the drive-through is open Monday to Friday from 8:00 AM to 5:00 PM, Saturdays from 8:30 AM to 12:00 PM, and is closed on Sundays.
Are there any special holiday closures or reduced hours at First Citizens Bank?
Yes, the branch is closed on 2025-11-11, 2025-11-27, 2025-12-25, and 2026-01-01. It has reduced hours on 2025-12-24 from 9:00 AM to 12:00 PM, and 2025-12-31 from 9:00 AM to 4:00 PM for in-branch and similar reduced drive-through hours as well.
What types of financial products and services does First Citizens Bank offer?
First Citizens Bank offers checking and savings accounts, money markets, CDs, various loans including personal, home mortgages, auto, student, business and home equity loans, plus online banking and business banking services.
Is there an ATM available at First Citizens Bank and what are its hours?
Yes, First Citizens Bank has an ATM available 24/7 along with after-hours night deposit services.
Can I access First Citizens Bank’s mobile app and where can I download it?
Yes, the bank offers mobile apps available for download on Android via the Google Play Store and on iOS via the Apple App Store.
What languages does First Citizens Bank support at the Mason City State Street Branch?
The branch offers services in English.
How can nearby places like Thai Bistro & Sushi Bar be useful for visitors to First Citizens Bank?
Customers visiting First Citizens Bank can enjoy a meal or sushi at Thai Bistro & Sushi Bar nearby, making it convenient to grab food before or after banking.
What local services are near First Citizens Bank that a customer might consider for financial or legal advice?
Nearby financial and professional services include Phil Johnson - Ameriprise Financial Services, Wealth Partners - Ameriprise Financial Services, Morrison Law Firm, and Locher Law Firm, which can complement your banking needs.
Are there entertainment or dining options close to First Citizens Bank for customers to visit?
Yes, customers can visit Mason City Brewing for drinks and entertainment, The Corner for pizza and bar services, Cinema Stomp for movies, and State Street Deli for sandwiches and casual dining.