Two Rivers Bank & Trust

Reviews

• PE

  Protect yo Energy

  4 days ago
  1.0
  I am very sorry to hear about the deeply frustrating and disrespectful experience my daughter had today at Two Rivers Bank. The level of inconsistency and rudeness in customer service is unacceptable, especially in a professional setting. "I am writing this review on behalf of my daughter, who visited the Ankeny branch today, Monday, December 8th, to obtain a new debit card. The overall experience was extremely disappointing and showed a clear lack of consistent professional customer service from the staff present. Upon entering the bank, my daughter was not greeted by any staff member, despite several being present who made eye contact. When she was eventually assisted, the staff member(s) exhibited visible frustration and seemed annoyed to be helping her, despite the bank being unable to resolve her simple request for a new card. What was most concerning was the stark difference in service when another customer entered the bank: this individual was immediately greeted with a smile and warmth. My daughter politely brought up the lack of a greeting she received, and the response was a dismissive, 'Oh, I thought I did,' followed by inappropriate comments made afterward. It is unacceptable for customers, particularly young adults, to feel ignored, then treated with impatience, and finally to be addressed dismissively when politely providing feedback. This experience suggests a definite need for staff retraining on basic customer service etiquette, professional demeanor, and managing internal frustration away from the customer facing environment. We expect much better from a community bank.
• MW

  Miles Wagler

  Nov 6, 2025
  5.0
  Have been banking with Two Rivers for years. They offer great incentives on their accounts and have always promptly taken care of any questions, requests, concerns or anything else I have ever needed from them. Great customer service and they make you feel like a seen customer rather than just an account holder.
• SM

  Sandi Montgomery

  Jun 23, 2022
  5.0
  After 25 years of banking with a different bank, I switched to Two Rivers earlier this month. I was tired of all the fees at the other bank. The Two Rivers website provided many helpful answers about accounts and services. I like the 50+ checking account option. The customer service on the phone and in person is also excellent. All of my questions have been answered and everybody has been very friendly and helpful. Thanks Hannah (Ankeny branch) and Gabbi (visiting from the Coralville branch).
• PN

  Peter Newbouer

  Sep 30, 2015
  5.0
  Two Rivers Bank & Trust is great. The staff are excellent and do a great job of communicating with their clients.

Frequently Asked Questions About Two Rivers Bank & Trust