HawaiiUSA Federal Credit Union

Reviews

• VC

  V Corbett

  Mar 28, 2026
  1.0
  Horrible customer service I went there from northshore dealing with being evacuated worried about what situation home is. There was ballon decor. My kids broke one. It was connected on a string with two others one very deflated and another loose one. We had been be en there for over 1ins then this woman comes to son all upset you can’t touch it give to me. Now I had been trying unsuccessful and dealing with complication for a check. This woman’s rudeness uncalled for. So glad to nearly be done with the bank. Customer service should be smile gentleness kindness. We don’t know what a person is going thru. She could’ve still done Samething with a smile. Her one balloon isn’t more important than a customer.
• CL

  Carrie Ann Leilani Lee

  Nov 24, 2025
  5.0
  Great Team, Efficient Service. CSR and Loans Jeremy B has been consistent with his exceptional service since Kapiolani branch. He has helped my husband and i manage our finances finding a plan that would work for our family.. Ja, Joshua and the rest of the front csr are great in working as a team , meeting the needs of each guest, Taking the time to explain, come to a Client's level so that they understand.
• MN

  Mzz N

  Jun 14, 2018
  5.0
  HawaiiUSA FCU is still in Waipahu Town Center but has now moved to a new location. What was Bob's Big Bear/Sizzlers is now home to HawaiiUSA FCU, Edible Arrangements and Starbucks. So far the parking is way more convenient as you don't have to fight with everyone trying to get to the eateries or church. It's a lot brighter than the previous Waipahu branch and they have open stations where you stand next to the teller assisting you.

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