Royal Wootton Bassett Banking Hub

Reviews

• MM

  Moonraker

  Apr 15, 2026
  5.0
  Had to use the banking hub as RBS couldn't help on the phone. Its a shame we have no branches anymore, but the hub did offer a friendly face, with many years of banking expertise. Hopefully my issue will be resolved soon. Loved the little fairy door too.
• AC

  Andrew Collier

  Nov 11, 2025
  1.0
  I've tried phoning the Business Banking Hub to book an appointment with our bank and, from each option on the voicemail menu, end up being directed to a web page which offers "information". Why can we not talk to human beings any longer? It would seem that, in order to make an appointment I will have to visit the Hub, then make the appointment and then return for the appointment with my colleagues. How is this more efficient?
• DP

  Diana Pengilly

  Jun 4, 2025
  5.0
  My 93 year old godmother's account was frozen for unknown reasons (Barclays problem). She lives in London with no relatives so 2 years ago I found her a live-in carer, got power of attorney and took on the responsibilities of finance helping her to pay the bills. To sort out the frozen bank account I found the nearest bank to me was a good 30 minute drive within this banking hub. It was easy to find and free parking is right outside on the high street. My stress levels were high but Meuza for Barclays calmly took time and effort to help wade through the PofA process to set me up with bank cards and online access to keep the finances in order. Meuza went above and beyond so I will be forever grateful to her. I recommend that the staff are provided with a printer and scanner as that would speed up the process. Meuza worked some kind of magic with mobile phones - none of which I can recall - and responded very quickly to a few further questions I've had since. Thank you Meuza! Many years ago when banks and post offices started closing at an alarming rate I suggested to my own bank at the time that hubs would be a good way forward. I'm glad to find that such a place now exists fairly near to where I now live. I will definitely use this facility again and combine it with some shopping in the high street. Good for business all round.
• PH

  Paul Hulbert

  Dec 12, 2024
  5.0
  Met with Emma of Barclays on a power of attorney matter. She was attentive, knowledgeable and helpful. Went the extra mile to help safeguard the funds of a vulnerable person from scammers efforts.
• AM

  Anne Maddison

  Jul 2, 2024
  5.0
  Fabulous service from Sarah (Halifax Bank) this morning. As a family, we needed urgent banking information regarding an elderly relative who is suddenly going into care - Sarah was very knowledgeable on this subject. We are so lucky to have this facility in RWB!

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