Frequently Asked Questions About Post Office Travel Money
Do I need to bring identification if I'm buying or exchanging currency in a branch?
If you are buying currency and paying by card then you will need to bring one of the following;
Valid passport
Valid UK or EEA photocard driving licence
EEA identity card
We cannot accept anything other than one of these documents. We may also ask for ID for some cash transactions and we may need to verify your identity electronically while you are at the counter (this is not a credit check). You will need to have a permanent UK residential address in order for us to be able to do this. We will not be able to proceed with the transaction if we cannot verify your identity.
What currencies can i load onto a Post Office Travel Money Card?
You can load any of the following currencies on to your card. The card can hold up to 22 currencies at once, but they can only be loaded one at a time:
Euro, US dollars, Australian dollars, Canadian dollars, New Zealand dollars, Thai baht, UAE dirham, Turkish lira, South African rand, Swiss francs, Polish zloty, pounds Sterling, Chinese yuan, Czech koruna, Danish kroner, Hong Kong dollar, Hungarian forint, Japanese yen, Norwegian krone, Saudi riyal, Singapore dollar or Swedish krona.
What are the opening hours of Post Office Travel Money in Smethwick?
Post Office Travel Money is open Monday to Friday from 9:00 to 17:30, Saturday from 9:00 to 16:30, and closed on Sundays.
What identification do I need to bring when buying or exchanging currency at the branch?
If buying currency and paying by card, you need one of the following IDs: valid passport, valid UK or EEA photocard driving licence, or EEA identity card. Some cash transactions may also require ID verification and a permanent UK residential address.
What currencies can I load onto a Post Office Travel Money Card?
You can load up to 22 currencies one at a time, including Euro, US dollars, Australian dollars, Canadian dollars, New Zealand dollars, Thai baht, UAE dirham, Turkish lira, South African rand, Swiss francs, Polish zloty, pounds Sterling, Chinese yuan, Czech koruna, Danish kroner, Hong Kong dollar, Hungarian forint, Japanese yen, Norwegian krone, Saudi riyal, Singapore dollar, and Swedish krona.
Does Post Office Travel Money charge commission on currency purchases?
No, Post Office Travel Money offers competitive rates with 0% commission on currency purchases.
What is the refund policy if my trip is cancelled after purchasing currency?
Post Office Travel Money will refund your currency within 28 days of purchase if your trip is cancelled.
What payment methods are accepted at Post Office Travel Money?
Accepted payment options include American Express, Android Pay, Apple Pay, cash, Maestro, MasterCard, and Visa.
Is there a nearby ATM where I can withdraw cash close to Post Office Travel Money?
Yes, there is an ATM (Post Office) located nearby which you can use for cash withdrawals.
Can I visit a nearby post office location to send parcels before or after exchanging currency?
Yes, there are nearby post offices including Cape Hill Sub Post Office and Post Office-Cape Hill where you can send parcels and access postal services.
Are there dining options near Post Office Travel Money for a meal before or after my visit?
Yes, nearby restaurants include Ama Restaurant, Masala Bazaar, Pure Peri Peri, KFC, Domino's Pizza, and Meatin for various dining choices.
Is there a mobile app to order currency or manage my Post Office Travel Money Card?
Yes, you can use the Post Office Travel app available on the Apple App Store and Google Play Store to order currency and manage your Travel Money Card.
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