Certified by Post Office Travel Money • May 24, 2026
Monday6:00 AM - 10:00 PM
Tuesday6:00 AM - 10:00 PM
Wednesday6:00 AM - 10:00 PM
Thursday6:00 AM - 10:00 PM
Friday6:00 AM - 10:00 PM
Saturday6:00 AM - 10:00 PM
Sunday7:00 AM - 10:00 PM
Frequently Asked Questions About Post Office Travel Money
Do I need to bring identification if I'm buying or exchanging currency in a branch?
If you are buying currency and paying by card then you will need to bring one of the following;
Valid passport
Valid UK or EEA photocard driving licence
EEA identity card
We cannot accept anything other than one of these documents. We may also ask for ID for some cash transactions and we may need to verify your identity electronically while you are at the counter (this is not a credit check). You will need to have a permanent UK residential address in order for us to be able to do this. We will not be able to proceed with the transaction if we cannot verify your identity.
What currencies can i load onto a Post Office Travel Money Card?
You can load any of the following currencies on to your card. The card can hold up to 22 currencies at once, but they can only be loaded one at a time:
Euro, US dollars, Australian dollars, Canadian dollars, New Zealand dollars, Thai baht, UAE dirham, Turkish lira, South African rand, Swiss francs, Polish zloty, pounds Sterling, Chinese yuan, Czech koruna, Danish kroner, Hong Kong dollar, Hungarian forint, Japanese yen, Norwegian krone, Saudi riyal, Singapore dollar or Swedish krona.
What services does Post Office Travel Money provide?
Post Office Travel Money offers travel money cards, currency exchange for various currencies, currency buy back, and a travel money refund guarantee.
Where is Post Office Travel Money located?
It is located at 1 Westbourne Terrace, Houghton-le-Spring, Tyne and Wear, DH4 4QT, GB.
What are the opening hours of Post Office Travel Money?
Open Monday to Saturday from 6:00 AM to 10:00 PM, and Sunday from 7:00 AM to 10:00 PM.
What identification do I need when buying or exchanging currency in branch?
You need to bring a valid passport, UK or EEA photocard driving licence, or an EEA identity card. Some cash transactions may also require ID and electronic verification.
Which currencies can I load onto a Post Office Travel Money Card?
You can load up to 22 currencies including Euro, US Dollars, Australian Dollars, Canadian Dollars, Thai Baht, UAE Dirham, South African Rand, Japanese Yen, and others.
What payment options are accepted at Post Office Travel Money?
They accept AMERICANEXPRESS, ANDROIDPAY, APPLEPAY, CASH, MAESTRO, MASTERCARD, and VISA.
Is there a mobile app to manage my travel money?
Yes, the 'Post Office Travel' app is available on both iOS and Android platforms.
How can nearby places help me when visiting Post Office Travel Money?
Nearby convenience stores like McColl's can be useful for quick shopping, while places like The Wheatsheaf pub or Coffee Connect cafe are good spots to relax before or after your visit.
Are there any nearby services for financial transactions besides Post Office Travel Money?
Yes, Western Union nearby offers financial services that may complement your currency exchange needs.
What local amenities can I find near Post Office Travel Money if I arrive early?
You can visit nearby locations such as Shiney Row Post Office for mailing needs, Karen Shiel School Of Dance for cultural activities, or enjoy a meal at Mai's Thai Takeaway or Chido Mexicana.
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