Frequently Asked Questions About Post Office Travel Money
Do I need to bring identification if I'm buying or exchanging currency in a branch?
If you are buying currency and paying by card then you will need to bring one of the following;
Valid passport
Valid UK or EEA photocard driving licence
EEA identity card
We cannot accept anything other than one of these documents. We may also ask for ID for some cash transactions and we may need to verify your identity electronically while you are at the counter (this is not a credit check). You will need to have a permanent UK residential address in order for us to be able to do this. We will not be able to proceed with the transaction if we cannot verify your identity.
What currencies can i load onto a Post Office Travel Money Card?
You can load any of the following currencies on to your card. The card can hold up to 22 currencies at once, but they can only be loaded one at a time:
Euro, US dollars, Australian dollars, Canadian dollars, New Zealand dollars, Thai baht, UAE dirham, Turkish lira, South African rand, Swiss francs, Polish zloty, pounds Sterling, Chinese yuan, Czech koruna, Danish kroner, Hong Kong dollar, Hungarian forint, Japanese yen, Norwegian krone, Saudi riyal, Singapore dollar or Swedish krona.
What are the opening hours of Post Office Travel Money in Thornton Heath?
Post Office Travel Money is open Monday to Friday from 09:30 to 17:30, Saturdays from 09:30 to 13:00, and closed on Sundays.
What identification do I need when buying or exchanging currency at Post Office Travel Money?
If paying by card, you must bring a valid passport, UK or EEA photocard driving licence, or an EEA identity card. Some cash transactions may also require ID verification. You need a permanent UK residential address for electronic identity verification.
Which currencies can I load onto a Post Office Travel Money Card?
You can load currencies like Euro, US dollars, Australian dollars, Canadian dollars, Thai baht, UAE dirham, South African rand, Swiss francs, Japanese yen, and several others. The card can hold up to 22 currencies, loaded one at a time.
Does Post Office Travel Money charge commission on currency exchanges?
No, Post Office Travel Money offers competitive rates with 0% commission on currency exchange.
What is the refund policy if my trip is cancelled after purchasing currency?
Post Office Travel Money will refund your currency within 28 days of purchase if your trip is cancelled.
What payment options are accepted at Post Office Travel Money?
Payment options include American Express, Apple Pay, Android Pay, cash, Maestro, MasterCard, and Visa.
Is there an app available to order travel money from Post Office Travel Money?
Yes, you can use the 'Post Office Travel' app available on the Apple App Store and Google Play Store to order travel money.
Are there any nearby post office services near Post Office Travel Money in Thornton Heath?
Yes, The Pond Post Office and Post Office-The Pond are nearby, offering additional postal and shipping services you might find helpful before or after visiting.
Where can I find nearby dining options close to Post Office Travel Money?
Nearby restaurants include CR7 Lounge, an Indian restaurant, and Tandoori Corner, a fast-food Indian restaurant, great places to enjoy a meal around your visit.
Are there car rental services near Post Office Travel Money?
Yes, SVC Vehicle Rentals is located nearby, allowing customers to conveniently rent vehicles close to the Post Office Travel Money branch.
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