Frequently Asked Questions About Post Office Travel Money
Do I need to bring identification if I'm buying or exchanging currency in a branch?
If you are buying currency and paying by card then you will need to bring one of the following;
Valid passport
Valid UK or EEA photocard driving licence
EEA identity card
We cannot accept anything other than one of these documents. We may also ask for ID for some cash transactions and we may need to verify your identity electronically while you are at the counter (this is not a credit check). You will need to have a permanent UK residential address in order for us to be able to do this. We will not be able to proceed with the transaction if we cannot verify your identity.
What currencies can i load onto a Post Office Travel Money Card?
You can load any of the following currencies on to your card. The card can hold up to 22 currencies at once, but they can only be loaded one at a time:
Euro, US dollars, Australian dollars, Canadian dollars, New Zealand dollars, Thai baht, UAE dirham, Turkish lira, South African rand, Swiss francs, Polish zloty, pounds Sterling, Chinese yuan, Czech koruna, Danish kroner, Hong Kong dollar, Hungarian forint, Japanese yen, Norwegian krone, Saudi riyal, Singapore dollar or Swedish krona.
What are the opening hours of Post Office Travel Money in Surbiton?
The branch is open Monday to Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
What identification do I need when buying or exchanging currency at this Post Office Travel Money?
If paying by card for currency purchases, you need to bring a valid passport, UK or EEA photocard driving licence, or an EEA identity card. Some cash transactions may also require ID and electronic identity verification.
Which currencies can I load onto a Post Office Travel Money Card?
You can load up to 22 different currencies onto the card, including Euro, US Dollars, Australian Dollars, Canadian Dollars, South African Rand, Thai Baht, and many others, one at a time.
Does Post Office Travel Money offer a refund if my trip is cancelled?
Yes, they will refund your currency within 28 days of purchase if your trip is cancelled, providing a travel money refund guarantee.
What payment methods are accepted at Post Office Travel Money?
Payment options include American Express, Android Pay, Apple Pay, Cash, Maestro, Mastercard, and Visa.
How can I order currency from Post Office Travel Money online or via an app?
You can order currency via their website at https://www.postoffice.co.uk/travel-money or use the Post Office Travel mobile app available on the Apple App Store and Google Play Store.
Are there any cafes near Post Office Travel Money where I can relax before or after my visit?
Yes, you can visit nearby cafes such as The Sunshine Cafe, 66 Broadway Cafe Tolworth, and Route 52 Cafe for a coffee or meal before or after your currency exchange.
What nearby public amenities can help me locate Post Office Travel Money in Surbiton?
The Broadway Post Office and Post Office-Broadway are nearby locations that can help orient you, along with retail stores like Photo-Me and Golden Thread.
Are there any restaurants near Post Office Travel Money where I can eat?
Yes, several dining options nearby include Lee Fook (Chinese cuisine), Chicken King, Superfish (British fish and chips), Planet Pizza, and Rose Kitchen bakery.
Does Post Office Travel Money provide currency buy back services?
Yes, they offer currency buy back services to help customers exchange unused currency.
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