Frequently Asked Questions About Post Office Travel Money
Do I need to bring identification if I'm buying or exchanging currency in a branch?
If you are buying currency and paying by card then you will need to bring one of the following;
Valid passport
Valid UK or EEA photocard driving licence
EEA identity card
We cannot accept anything other than one of these documents. We may also ask for ID for some cash transactions and we may need to verify your identity electronically while you are at the counter (this is not a credit check). You will need to have a permanent UK residential address in order for us to be able to do this. We will not be able to proceed with the transaction if we cannot verify your identity.
What currencies can i load onto a Post Office Travel Money Card?
You can load any of the following currencies on to your card. The card can hold up to 22 currencies at once, but they can only be loaded one at a time:
Euro, US dollars, Australian dollars, Canadian dollars, New Zealand dollars, Thai baht, UAE dirham, Turkish lira, South African rand, Swiss francs, Polish zloty, pounds Sterling, Chinese yuan, Czech koruna, Danish kroner, Hong Kong dollar, Hungarian forint, Japanese yen, Norwegian krone, Saudi riyal, Singapore dollar or Swedish krona.
What are the opening hours of Post Office Travel Money at 46 Hawks Road?
Post Office Travel Money is open every day from 8:00 AM to 10:00 PM.
What payment options does Post Office Travel Money accept?
They accept American Express, Android Pay, Apple Pay, cash, Maestro, Mastercard, and Visa.
Do I need identification to buy or exchange currency at this branch?
Yes, if paying by card, you must bring a valid passport, UK or EEA photocard driving licence, or EEA identity card. ID may be required for some cash transactions and electronic identity verification may be performed.
What currencies can I load onto a Post Office Travel Money Card?
You can load up to 22 currencies including Euro, US dollars, Australian dollars, Canadian dollars, and more, but only one currency can be loaded at a time.
Does Post Office Travel Money offer a refund if my trip is cancelled?
Yes, they offer a Travel Money Refund Guarantee and will refund your currency within 28 days of purchase if your trip is cancelled.
Can I order travel money online for collection or delivery?
Yes, you can order your travel money online through their website or app and choose to collect at the branch or have it delivered.
How can I use nearby Hawks Local when visiting Post Office Travel Money?
Hawks Local is a nearby convenience store and delicatessen where you can quickly grab snacks or essentials before or after visiting Post Office Travel Money.
Are there dining options near Post Office Travel Money?
Yes, nearby options include Weldfinn, a chicken and fast food restaurant, and Welcome Inn, a Chinese restaurant, ideal for a meal before or after your visit.
Is there a pub near Post Office Travel Money where I can relax?
The Bricklayers Arms, a pub and gastropub, is nearby, offering a great spot to unwind after handling your currency or travel money needs.
How can nearby travel-related services assist me when visiting Post Office Travel Money?
Nearby services like Hidden Breaks visitor center and Direct Traveller travel agents can help you plan your trip and arrange travel, complementing the currency and travel money services at the Post Office.
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