Certified by Post Office Travel Money • May 24, 2026
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Frequently Asked Questions About Post Office Travel Money
Do I need to bring identification if I'm buying or exchanging currency in a branch?
If you are buying currency and paying by card then you will need to bring one of the following;
Valid passport
Valid UK or EEA photocard driving licence
EEA identity card
We cannot accept anything other than one of these documents. We may also ask for ID for some cash transactions and we may need to verify your identity electronically while you are at the counter (this is not a credit check). You will need to have a permanent UK residential address in order for us to be able to do this. We will not be able to proceed with the transaction if we cannot verify your identity.
What currencies can i load onto a Post Office Travel Money Card?
You can load any of the following currencies on to your card. The card can hold up to 22 currencies at once, but they can only be loaded one at a time:
Euro, US dollars, Australian dollars, Canadian dollars, New Zealand dollars, Thai baht, UAE dirham, Turkish lira, South African rand, Swiss francs, Polish zloty, pounds Sterling, Chinese yuan, Czech koruna, Danish kroner, Hong Kong dollar, Hungarian forint, Japanese yen, Norwegian krone, Saudi riyal, Singapore dollar or Swedish krona.
What services does Post Office Travel Money offer?
They offer currency exchange services with competitive rates, 0% commission, currency buy-back, and a travel money refund guarantee within 28 days of purchase if the trip is cancelled.
What currencies can I load onto a Post Office Travel Money Card?
You can load up to 22 currencies one at a time, including Euro, US dollars, Australian dollars, Canadian dollars, Thai baht, UAE dirham, South African rand, and more.
Do I need identification when buying or exchanging currency in branch?
Yes, when paying by card, you need to bring valid photo ID such as a passport, UK/EEA photocard driving licence, or an EEA identity card. Electronic identity verification may also be required for some cash transactions.
What payment options are accepted at Post Office Travel Money?
They accept AMERICANEXPRESS, ANDROIDPAY, APPLEPAY, CASH, MAESTRO, MASTERCARD, and VISA.
Is the Post Office Travel Money branch currently open?
The branch is currently closed and is listed as permanently closed.
How can I order travel money online from Post Office Travel Money?
You can order travel money through their website at https://www.postoffice.co.uk/travel-money or via their mobile apps available on the Apple App Store and Google Play Store.
Where is Post Office Travel Money located?
It is located at 19 High Street, Stoke-on-Trent, Staffordshire, ST10 4DY, United Kingdom.
What nearby dining options are available around Post Office Travel Money?
Nearby dining options include Ru Yi (Chinese restaurant), The Village Bakehouse Tean (cafe and sandwich shop), Tean Fish Bar (fish and chips and seafood), and The White Hart (British restaurant and pub). These provide convenient food choices before or after visiting the branch.
Are there any nearby cafes or coffee shops near Post Office Travel Money?
Yes, nearby you can find Hygge Tean Coffee Shop which is a cafe and smoothie juice bar, perfect for grabbing a coffee before your visit.
What other services are available near Post Office Travel Money?
Nearby, you can find Tean Pharmacy for health and beauty needs, Shades Hair & Beauty salons, and local convenience stores like Co-op Food, which can be useful for additional errands.
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