Certified by Post Office Travel Money • May 24, 2026
Monday9:00 AM - 5:30 PM
Tuesday9:00 AM - 5:30 PM
Wednesday9:00 AM - 5:30 PM
Thursday9:00 AM - 5:30 PM
Friday9:00 AM - 5:30 PM
Saturday9:00 AM - 1:00 PM1:30 PM - 5:30 PM
SundayClosed
Frequently Asked Questions About Post Office Travel Money
Do I need to bring identification if I'm buying or exchanging currency in a branch?
If you are buying currency and paying by card then you will need to bring one of the following;
Valid passport
Valid UK or EEA photocard driving licence
EEA identity card
We cannot accept anything other than one of these documents. We may also ask for ID for some cash transactions and we may need to verify your identity electronically while you are at the counter (this is not a credit check). You will need to have a permanent UK residential address in order for us to be able to do this. We will not be able to proceed with the transaction if we cannot verify your identity.
What currencies can i load onto a Post Office Travel Money Card?
You can load any of the following currencies on to your card. The card can hold up to 22 currencies at once, but they can only be loaded one at a time:
Euro, US dollars, Australian dollars, Canadian dollars, New Zealand dollars, Thai baht, UAE dirham, Turkish lira, South African rand, Swiss francs, Polish zloty, pounds Sterling, Chinese yuan, Czech koruna, Danish kroner, Hong Kong dollar, Hungarian forint, Japanese yen, Norwegian krone, Saudi riyal, Singapore dollar or Swedish krona.
What are the opening hours of Post Office Travel Money in Stoke-on-Trent?
The branch is open Monday to Friday from 9:00 to 17:30, Saturdays from 9:00 to 13:00 and 13:30 to 17:30, and closed on Sundays.
What payment methods are accepted at Post Office Travel Money?
They accept American Express, Android Pay, Apple Pay, Cash, Maestro, Mastercard, and Visa.
What currencies can I load onto a Post Office Travel Money Card?
You can load up to 22 currencies one at a time, including Euro, US Dollars, Australian Dollars, Canadian Dollars, Thai Baht, UAE Dirham, South African Rand, Turkish Lira, Singapore Dollars, and more.
Is identification required when buying or exchanging currency at the branch?
Yes, if paying by card you'll need a valid passport, UK or EEA photocard driving licence, or EEA identity card. ID may also be required for some cash transactions, and identity verification may occur electronically at the counter.
Does Post Office Travel Money charge commission on currency exchange?
No, they offer competitive rates with 0% commission on travel money purchases.
Can I get a refund if my travel plans change after purchasing currency?
Yes, they offer a Travel Money Refund Guarantee and will refund your currency within 28 days if your trip is cancelled.
Is there a way to order travel money online for Post Office Travel Money Stoke-on-Trent?
Yes, you can order online at https://www.postoffice.co.uk/travel-money.
What nearby convenience stores can I visit before or after getting travel money?
Co-op Food - Hanford - Mayne Street is a nearby convenience store and supermarket where you can shop for essentials around your visit to Post Office Travel Money.
Are there nearby public services that I can access close to Post Office Travel Money Stoke-on-Trent?
Yes, Hanford Sub Post Office and Post Office-Hanford are nearby post offices providing postal and shipping services.
What leisure or dining options are available near the Post Office Travel Money branch?
Nearby you can visit Hanford Park for outdoor activities, or enjoy fish and chips at Big Fish Little Fish and Fins n Fry's restaurants.
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