Frequently Asked Questions About Post Office Travel Money
Do I need to bring identification if I'm buying or exchanging currency in a branch?
If you are buying currency and paying by card then you will need to bring one of the following;
Valid passport
Valid UK or EEA photocard driving licence
EEA identity card
We cannot accept anything other than one of these documents. We may also ask for ID for some cash transactions and we may need to verify your identity electronically while you are at the counter (this is not a credit check). You will need to have a permanent UK residential address in order for us to be able to do this. We will not be able to proceed with the transaction if we cannot verify your identity.
What currencies can i load onto a Post Office Travel Money Card?
You can load any of the following currencies on to your card. The card can hold up to 22 currencies at once, but they can only be loaded one at a time:
Euro, US dollars, Australian dollars, Canadian dollars, New Zealand dollars, Thai baht, UAE dirham, Turkish lira, South African rand, Swiss francs, Polish zloty, pounds Sterling, Chinese yuan, Czech koruna, Danish kroner, Hong Kong dollar, Hungarian forint, Japanese yen, Norwegian krone, Saudi riyal, Singapore dollar or Swedish krona.
What are the opening hours of Post Office Travel Money in Wembley?
Post Office Travel Money is open Monday to Saturday from 07:00 to 21:00, and on Sunday from 10:00 to 18:00.
What payment methods are accepted at Post Office Travel Money?
They accept American Express, Android Pay, Apple Pay, cash, Maestro, Mastercard, and Visa.
What currencies can I load onto a Post Office Travel Money Card?
You can load up to 22 currencies one at a time, including Euro, US Dollars, Australian Dollars, Canadian Dollars, Thai Baht, UAE Dirham, Turkish Lira, South African Rand, Swiss Francs, and more.
Do I need to bring identification when buying or exchanging currency at the branch?
Yes. If paying by card, bring a valid passport, UK or EEA photocard driving licence, or an EEA identity card. ID may also be required for some cash transactions.
Does Post Office Travel Money offer a refund if my trip is cancelled?
Yes. They will refund your currency within 28 days of purchase if your trip is cancelled.
Are there nearby grocery stores I can visit when going to Post Office Travel Money?
Yes, there are several grocery stores nearby including Kiran Enterprises, Maxxi Save Wembley, Vijay Supermarket, and Costcutter, where you can shop before or after your visit.
Is there a convenient place to grab a coffee near Post Office Travel Money?
You can visit nearby cafes such as Baron’s Bar and Cafe and Rocky’s Cafe for coffee and refreshments around your visit.
What nearby transport or courier services can assist me around Post Office Travel Money?
DHL Express Service Point (Local Express - iPayOn) and Evri ParcelShop are nearby courier services that can help with shipping and parcel deliveries.
What travel and currency services does the Post Office Travel Money offer?
They offer travel money cards, competitive exchange rates with 0% commission, currency buy back, and a travel money refund guarantee.
How can I order travel money from Post Office Travel Money?
You can order travel money online via their website or through their app available on both iOS and Android platforms.
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