Certified by Post Office Travel Money • May 24, 2026
Monday9:00 AM - 5:30 PM
Tuesday9:00 AM - 5:30 PM
Wednesday9:00 AM - 5:30 PM
Thursday9:00 AM - 5:30 PM
Friday9:00 AM - 5:30 PM
Saturday9:00 AM - 5:30 PM
SundayClosed
Frequently Asked Questions About Post Office Travel Money
Do I need to bring identification if I'm buying or exchanging currency in a branch?
If you are buying currency and paying by card then you will need to bring one of the following;
Valid passport
Valid UK or EEA photocard driving licence
EEA identity card
We cannot accept anything other than one of these documents. We may also ask for ID for some cash transactions and we may need to verify your identity electronically while you are at the counter (this is not a credit check). You will need to have a permanent UK residential address in order for us to be able to do this. We will not be able to proceed with the transaction if we cannot verify your identity.
What currencies can i load onto a Post Office Travel Money Card?
You can load any of the following currencies on to your card. The card can hold up to 22 currencies at once, but they can only be loaded one at a time:
Euro, US dollars, Australian dollars, Canadian dollars, New Zealand dollars, Thai baht, UAE dirham, Turkish lira, South African rand, Swiss francs, Polish zloty, pounds Sterling, Chinese yuan, Czech koruna, Danish kroner, Hong Kong dollar, Hungarian forint, Japanese yen, Norwegian krone, Saudi riyal, Singapore dollar or Swedish krona.
What are the opening hours of Post Office Travel Money in Folkestone?
Post Office Travel Money is open Monday to Saturday from 9:00 AM to 5:30 PM and closed on Sundays.
What payment methods does Post Office Travel Money accept?
They accept American Express, Android Pay, Apple Pay, cash, Maestro, Mastercard, and Visa.
Which currencies can I load onto the Post Office Travel Money Card?
You can load up to 22 currencies one at a time including Euro, US Dollar, Australian Dollar, Canadian Dollar, South African Rand, Thai Baht, and more.
Do I need to bring identification when buying or exchanging currency at the branch?
Yes, if paying by card, you must bring a valid passport, UK or EEA photocard driving licence, or EEA identity card. Electronic identity verification may also be required.
What is the refund policy if my trip is cancelled?
Post Office Travel Money offers a currency refund within 28 days of purchase if your trip is cancelled, with competitive rates and no commission.
Is there an app I can use to order currency from Post Office Travel Money?
Yes, you can use the 'Post Office Travel' app available on the Apple App Store and Google Play Store to order currency.
What nearby places can help me with travel preparations before visiting Post Office Travel Money?
Nearby places like WHSmith and The Works offer books and travel accessories, while Photo-Me provides photo booth services for passport photos.
Where can I access banking services near Post Office Travel Money?
Nearby you can find NatWest and Lloyds Bank for banking services and ATMs, which may be useful for travel money needs.
Are there nearby places to grab a coffee or a meal after visiting Post Office Travel Money?
Yes, Costa Coffee and Sunshine Folkestone Bistro are close by for coffee and meals, perfect for a break before or after your visit.
What categories of products and services does Post Office Travel Money offer?
They offer currency exchange, Travel Money Cards, a travel money refund guarantee, and currency buy back services.
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