Frequently Asked Questions About Post Office Travel Money
Do I need to bring identification if I'm buying or exchanging currency in a branch?
If you are buying currency and paying by card then you will need to bring one of the following;
Valid passport
Valid UK or EEA photocard driving licence
EEA identity card
We cannot accept anything other than one of these documents. We may also ask for ID for some cash transactions and we may need to verify your identity electronically while you are at the counter (this is not a credit check). You will need to have a permanent UK residential address in order for us to be able to do this. We will not be able to proceed with the transaction if we cannot verify your identity.
What currencies can i load onto a Post Office Travel Money Card?
You can load any of the following currencies on to your card. The card can hold up to 22 currencies at once, but they can only be loaded one at a time:
Euro, US dollars, Australian dollars, Canadian dollars, New Zealand dollars, Thai baht, UAE dirham, Turkish lira, South African rand, Swiss francs, Polish zloty, pounds Sterling, Chinese yuan, Czech koruna, Danish kroner, Hong Kong dollar, Hungarian forint, Japanese yen, Norwegian krone, Saudi riyal, Singapore dollar or Swedish krona.
What are the opening hours of Post Office Travel Money?
Post Office Travel Money is open Monday to Friday from 9:00 AM to 5:30 PM, Saturday from 9:00 AM to 1:00 PM and then 1:30 PM to 4:00 PM, and closed on Sundays.
What payment methods are accepted at Post Office Travel Money?
They accept American Express, Android Pay, Apple Pay, cash, Maestro, Mastercard, and Visa.
Do I need to bring identification when buying or exchanging currency?
Yes, if paying by card, you need to bring one valid ID such as a passport, UK or EEA photocard driving licence, or EEA identity card. Some cash transactions may also require ID verification.
What currencies can I load onto a Post Office Travel Money Card?
The Travel Money Card can hold up to 22 currencies, including Euro, US dollars, Australian dollars, Canadian dollars, and more.
Does Post Office Travel Money offer a refund if my trip is cancelled?
Yes, they offer a currency refund within 28 days of purchase if your trip is cancelled.
How can I order travel money through Post Office Travel Money?
You can order travel money online at https://www.postoffice.co.uk/travel-money and via their iOS or Android apps.
Is there a Post Office where I can withdraw cash nearby?
Yes, the ATM (Post Office) and Hackney Road Post Office are nearby for cash withdrawals and postal services.
Are there any dining options close to Post Office Travel Money?
Yes, nearby restaurants include Yard Sale Pizza, Foxy Stoat of Hackney, Morito, Oriental House 4 U, and Simply The Best Fish Bar, great for grabbing a meal before or after your visit.
What beauty services are near Post Office Travel Money?
You can visit nearby beauty salons such as M&A Salon De Beaute, Honu Beauty Bar, Ellz_the_barber, and SliderCuts for beauty and grooming services.
What services does Post Office Travel Money provide?
They provide travel money card services, currency buy-back, and a travel money refund guarantee.
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