Certified by Post Office Travel Money • May 24, 2026
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Frequently Asked Questions About Post Office Travel Money
Do I need to bring identification if I'm buying or exchanging currency in a branch?
If you are buying currency and paying by card then you will need to bring one of the following;
Valid passport
Valid UK or EEA photocard driving licence
EEA identity card
We cannot accept anything other than one of these documents. We may also ask for ID for some cash transactions and we may need to verify your identity electronically while you are at the counter (this is not a credit check). You will need to have a permanent UK residential address in order for us to be able to do this. We will not be able to proceed with the transaction if we cannot verify your identity.
What currencies can i load onto a Post Office Travel Money Card?
You can load any of the following currencies on to your card. The card can hold up to 22 currencies at once, but they can only be loaded one at a time:
Euro, US dollars, Australian dollars, Canadian dollars, New Zealand dollars, Thai baht, UAE dirham, Turkish lira, South African rand, Swiss francs, Polish zloty, pounds Sterling, Chinese yuan, Czech koruna, Danish kroner, Hong Kong dollar, Hungarian forint, Japanese yen, Norwegian krone, Saudi riyal, Singapore dollar or Swedish krona.
What is Post Office Travel Money and what services does it offer?
Post Office Travel Money provides currency exchange services with competitive rates and 0% commission, including a Travel Money Card and a 28-day refund guarantee if your trip is cancelled.
What currencies can I load onto a Post Office Travel Money Card?
You can load 22 different currencies one at a time on the Travel Money Card, including Euro, US Dollars, Australian Dollars, Canadian Dollars, Thai Baht, South African Rand, and others.
Do I need to bring identification when buying or exchanging currency in branch?
Yes, if paying by card you need a valid passport, UK or EEA photocard driving licence, or an EEA identity card. Some cash transactions may also require ID verification and a permanent UK residential address.
What payment options are accepted at Post Office Travel Money?
They accept AMERICANEXPRESS, ANDROIDPAY, APPLEPAY, CASH, MAESTRO, MASTERCARD, and VISA for payments.
Where is Post Office Travel Money located?
It is located at 118-120 Queensway, London, W2 6LT, Greater London, United Kingdom.
Is the Post Office Travel Money branch currently open?
No, according to the profile all days from Monday through Sunday are marked as closed.
How can I order Post Office Travel Money services online or via app?
You can order travel money online at https://www.postoffice.co.uk/travel-money and download the Post Office Travel app from the Apple App Store or Google Play.
What nearby places can help me plan my trip when visiting Post Office Travel Money?
Nearby you can find Flight Centre Bayswater, a travel agent to assist with bookings, and Queensway Post Office for shipping and postal services.
Are there mobile phone stores near Post Office Travel Money if I need telecommunications services?
Yes, nearby mobile phone stores include Three UK, EE, Fast Mobile Repairs, and Phone Expert for telecom devices and services.
What nearby amenities can I visit around Post Office Travel Money for convenience or leisure?
Nearby amenities include Tesco Express for groceries, The Body Shop for beauty supplies, and Prince Alfred pub and restaurant for food and drinks.
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