Frequently Asked Questions About Post Office Travel Money
Do I need to bring identification if I'm buying or exchanging currency in a branch?
If you are buying currency and paying by card then you will need to bring one of the following;
Valid passport
Valid UK or EEA photocard driving licence
EEA identity card
We cannot accept anything other than one of these documents. We may also ask for ID for some cash transactions and we may need to verify your identity electronically while you are at the counter (this is not a credit check). You will need to have a permanent UK residential address in order for us to be able to do this. We will not be able to proceed with the transaction if we cannot verify your identity.
What currencies can i load onto a Post Office Travel Money Card?
You can load any of the following currencies on to your card. The card can hold up to 22 currencies at once, but they can only be loaded one at a time:
Euro, US dollars, Australian dollars, Canadian dollars, New Zealand dollars, Thai baht, UAE dirham, Turkish lira, South African rand, Swiss francs, Polish zloty, pounds Sterling, Chinese yuan, Czech koruna, Danish kroner, Hong Kong dollar, Hungarian forint, Japanese yen, Norwegian krone, Saudi riyal, Singapore dollar or Swedish krona.
What are the opening hours of Post Office Travel Money?
Post Office Travel Money is open Monday to Saturday from 08:00 to 20:00, and Sunday from 09:00 to 14:00.
What payment options are accepted at Post Office Travel Money?
You can pay using American Express, Android Pay, Apple Pay, cash, Maestro, Mastercard, and Visa.
Do I need to bring identification when buying or exchanging currency at a branch?
Yes, if paying by card you need to bring a valid passport, UK or EEA photocard driving licence, or EEA identity card. Some cash transactions may also require ID and electronic identity verification.
What currencies can I load onto a Post Office Travel Money Card?
You can load up to 22 currencies one at a time, including Euro, US Dollar, Australian Dollar, Canadian Dollar, South African Rand, Thai Baht, UAE Dirham, Turkish Lira, Singapore Dollar, and others.
Does Post Office Travel Money charge commission on currency purchases?
No, there is 0% commission on currency purchases with competitive exchange rates.
What is the currency refund policy if my trip gets cancelled?
Post Office Travel Money will refund your currency within 28 days of purchase if your trip is cancelled.
Is there an app available to order travel money from Post Office Travel Money?
Yes, you can use the Post Office Travel app available on the Apple App Store and Google Play to order travel money easily.
Are there any nearby ATMs or post offices near Post Office Travel Money on Vauxhall Street?
Yes, there is an ATM (Post Office) and the Vauxhall Street Post Office very close by, which can be convenient when handling cash or postal needs before or after your currency exchange visit.
What local places near Post Office Travel Money are good for shopping or dining?
Nearby you can find Sheba Fine Jewellery And Clothes and Kunal Confectioners, which offer jewelry and sweets respectively, perfect for some shopping or a treat near your visit.
Are there any cultural or community centers near Post Office Travel Money that visitors can explore?
Yes, the English Touring Opera and Vauxhall Christian Centre are nearby locations where visitors can enjoy music events or community activities.
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