When I opened my account 3 years ago with PNC, I was so refreshed to have great customer service in the bank as well as over the phone and online. I enjoyed being a customer so much so that I referred 4 other family members to switching over to PNC. Unfortunately, with the new management of this Woodstock location there have been many instances of miscommunication and many times that the current manager has failed to contact me after a customer service representative stated he would give me a call back . After three failed attempts of not hearing back from the manager , I set up an appointment to speak with him in person. Arriving to my appointment, the manager was already in office with another client , I waited 15 minutes to then be shuffled off to another customer service representative instead of the manager I set up the appointment with. The one aspect of my issue that I came into the bank for could only be solved by a manager , and yet he still did not resolve the issue . I was told that if he did not solve the issue by the end of today that he would solve it when he returns from Vacation on June 3rd . This has stretched out a simple situation that could have been handled within 30 minutes to now not being resolved with month of correspondence. Very unprofessional.
EF
Eric Forbes
Jan 31, 2018
5.0
PNC is such an awesome bank. They are the Chick-fil-A of Banks with their service. Always helpful, and don't feel pressured.
What are the regular business hours for PNC Bank in Woodstock, GA?
PNC Bank in Woodstock, GA is open Monday through Friday from 9:00 AM to 5:00 PM, and closed on Saturdays and Sundays.
Does PNC Bank offer drive-through banking services?
Yes, PNC Bank Woodstock has drive-through banking available Monday through Friday from 9:00 AM to 5:00 PM.
What types of banking products does PNC Bank in Woodstock offer?
They offer Checking, Savings, Online Banking, Bill Pay, Credit Cards, Auto Loans, Home Equity, Mortgage, and Investment products.
Are there any special services available at this PNC Bank branch?
Services include Instant Debit Card Availability, WiFi, Change Orders, ATM, Medallion Services, Notary Services, Cashier's Check, Wire Transfers, Handicapped Access, Loan Specialists, and Cash for Non-Customer Checks.
How can I schedule an appointment with PNC Bank Woodstock?
You can schedule an appointment online via the PNC scheduling link or the PNC Mobile Banking app on iOS or Android.
Is the PNC Bank Woodstock branch wheelchair accessible?
Yes, the branch has wheelchair-accessible entrance and parking.
Where is PNC Bank located in Woodstock, GA?
PNC Bank Woodstock is located at 6430 Bells Ferry Rd, Cherokee, Woodstock, GA 30189, USA.
What nearby places can I visit after banking at PNC Woodstock?
Nearby places include Max Video Games & More for entertainment, Fitness 19 gym for a workout, and Pizza 3.14 for dining options.
Are there convenient gas stations close to PNC Bank Woodstock?
Yes, several gas stations like Exxon, Shell, Texaco, and Valero are located near the PNC Bank branch for your convenience.
Can I combine my visit to PNC Bank with other local services?
Certainly, nearby services include Chloe's Auto Repair and Tire for automotive needs, ATI Physical Therapy for health, and Fantasy Nails for beauty treatments.