PNC Bank

Reviews

• AO

  Anderson O

  6 days ago
  5.0
  I was in and out of the bank in under 8 minutes!… Mr James got me a new debit card and activated it so quickly, almost no time lost and I was on my lunch break!
• SB

  Sean Brite

  Nov 20, 2025
  1.0
  I visited the location in Tucker, which has been my home branch for a little over 10 years. However, when I came in yesterday, the attitude from Mrs. Caroline, who was at the very front was unacceptable. From the time I walked in, I don’t know what she was going through, but she took her attitude out on me. I came in. I asked a simple question. She made me wait then she said that everybody was booked up. I told her it was a need for me to speak to a banker, basically all bankers were booked and could not see me, which I understand no issues there however, it’s the way she went about it. Her tone with me was very Cressive. I came in with my nephew. He needed to use the restroom. She continued to say he had to wait she has the key all she had to do was walk over and open the door. They do it all the time but when her it was like she had to be in control while she was talking to me, she told me to wait she put her finger up and said wait because another customer came in and she dealt with that customer told him to have a seat and then she came back to me. She didn’t have to do that. She could’ve told that customer to hold a moment while she finished with me. The whole transaction with her and her conversation yesterday was absolutely disrespectful. I’ve been banking with you guys for too long to be treated like scum that’s how I felt when I left the branch to the point where I have been considering pulling my bank account out of PNC and opening a new account somewhere else because of the attitude that this lady gave me yesterday. I have never been treated with such disrespect at a institution before. I was debating do I even write this review or not but I have to because I called three different locations yesterday to make a complaint and basically I was forwarded over to corporate office and I have made a complaint with them as well, but I need somebody from this branch to call me and explain to me why I was treated with this with disrespect yesterday.
• NV

  Natasha Vestrand

  Oct 22, 2025
  1.0
  Business checking. Do not open account with this financial institution. Service is poor, you will not be able to log into your online banking UNLESS you go in and establish credentials. They will charge off account after 2 mos and bill you the monthly fee on an account they didn't give you access to. Reported a charge off to some 3rd party and now have to resolve with them. I wonder, how are customers able to make deposits if they are unable to log in and didn't receive a checkbook with deposit slips? I couldn't even give rep the account number. I have Contacted Attorney General on unfair business practices. If they have done you wrong I suggest to do the same. Enough complaints they would either change their practices, be fined, or go out of business.
• AA

  Annie

  Apr 10, 2017
  1.0
  Twice I have been to this location and both times I have left dissatisfied. To be told one thing and come back and be told a completely different thing. The wait time to even speak to someone is more than 30 minutes. I tried to do a name change and I had all the requested documentation but it was an hour process and two trips to the bank , where as other banks it took 10 minutes and one trip.

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