Came in today to get resolution on my account that had been hacked. Paulette Sookhai the assistant manager, was absolutely the rudest, most condescending, unhelpful, snotty and unhelpful person I have ever met in my ten years banking with PNC. I am absolutely flabbergasted at the level of lack of customer service that I was given by her. If you want good customer service, sadly, I would suggest not coming to this branch at all. The other people were quite delightful, but she ruins it for everyone. She has no business being in customer service. Not only that, but when I was trying to get a resolution over the phone with someone while I was in her office, she purposely placed her computer inches away from my face and would not give me any personal space at all. She had a whole nother side of the desk that she could have used, but she chose to crowd me as a way to intimidate me or make me feel uncomfortable. Again?I would not come here simply because she ruins it for the entire group! Unbelievable!!
MA
Muhab A
Nov 25, 2025
5.0
Dailia was so cool and held the door for me and im a man but that felt great, and to the cool cuban chick at the front she was dope shoutout miami!!! Give them a raise they deserve it
JL
John Lee
Apr 30, 2024
5.0
Opened a business account and had a great experience at this branch. Matthew helped us he was professional and friendly. Look forward to do more business at this branch!!!
GG
G
Mar 11, 2024
5.0
Mathew Williams and his team were professional, friendly, and fast. The extra distance is well worth the drive to visit the only 5-star PNC branch in the state of Georgia.
DD
Destany
Sep 17, 2023
5.0
The customer service at this location was awesome it definitely exceeded my expectations. The manager named Matthew was super nice and helpful!
What are the regular banking hours for the PNC Bank branch at 4875 Peachtree Industrial Blvd, Norcross?
The PNC Bank branch is open Monday through Friday from 9:00 AM to 6:00 PM, and on Saturdays from 9:00 AM to 1:00 PM. It is closed on Sundays.
Does this PNC Bank location offer drive-through banking services?
Yes, the branch provides drive-through services during its regular business hours.
What types of banking products are available at this PNC Bank branch?
This location offers checking, savings, online banking, bill pay, credit cards, auto loans, home equity, mortgage, and investment products.
Does the PNC Bank in Norcross provide notary services and how can I make an appointment?
Yes, notary services are available. Please call the branch to schedule an appointment for these services.
Is the PNC Bank branch wheelchair accessible?
Yes, the branch has wheelchair accessible entrances and parking to accommodate customers with disabilities.
How can I schedule an appointment with the PNC Bank branch?
You can schedule an appointment online through their appointment setting page or via the PNC mobile app.
Are there ATMs available near the PNC Bank branch for convenient cash access?
Yes, there are PNC ATMs nearby, providing convenient cash access for customers in the area.
What nearby dining options can I visit before or after my PNC Bank visit?
Nearby dining options include Jimmy John's sandwich shop and Starbucks coffee shop, perfect for a quick meal or coffee break around your banking visit.
Where can I find fitness centers near the PNC Bank branch?
You can visit nearby fitness centers such as Fitness Tri and Snap Fitness for your exercise needs close to the bank.
Are there any nearby services for shipping and postal needs around the PNC Bank location?
Yes, there is a FedEx Office Print & Ship Center nearby that offers shipping, printing, and related services for your convenience.