PNC Bank

Reviews

• TT

  TyaLisD

  Sep 30, 2025
  5.0
  Hello, I am writing this review about Mr. Willie Stephens, Assistant Branch Manager. He is really good at what he does. I have been coming to the Dunwoody Village location more, and he never disappoints. I have watched him run the whole bank by himself on occasion, and he knows his stuff. Additionally, I have witnessed him take care of the seniors with great care, concern, and courtesy. He is professional, empathetic, and a valuable employee. I hope you are taking good care of him. He deserves it.
• RR

  Rodriguez Roberts

  Aug 24, 2025
  5.0
  I visited this branch as I often do mostly for the automated teller. On this trip the automated teller was not working properly. I wasn't prepared to go inside but I did only because I was determined to make an immediate deposit. I was greeted with a warm greeting by a an employee in trainning. As he was transacting my deposit one thing led to another as he needed my ID for the regular cash & check deposit. Long story short, the nearby Brach Manager overheard our conversation and wasted no time in-my mind- to get the issue resolved as he recognized something peculiar about this ordeal. Branch Manager, Mr. Willie Stephens jumped into action! Ultimately, Mr. Stephens, based purely on his keen sense of how smoothly transactions MUST work in order to please the client has become not just my personal banker but also my friend indeed! This simple deposit turned into Mr. Stephens bringing me into better services offered to me by PNC. That planned quick trip to the teller turned into me establishing a new credit card, establishing a personal checking account with attachments including the willingness to assist me setting up automic bill payment for my utility bills etc. I made not only a second trip shortly thereafter but Mr. Stephens made it possible to meet with me again a third time to settle the pay off of my previous credit card. This was a great experience for me. I can't speak highly enough for this opportunity to meet with Mr. Willie Stephens. He is very professional, knowledgeable, and persistent about meeting the goal of each client and it is very apparent in his approach based on him asking the best questions first then moving with confedence in meeting the goal. I've been a client with PNC since it was once Tucker Federal Bank back in 1997. Mr. Stephen is a tremendous asset to this branch. I've visited different branches around the metro area. I am delighted now to call this this particular branch my new home branch for two reasons: 1) Mr. Willie Stephens and 2) the fact that this exact location is less than one mile from my residence.
• HJ

  Haya J

  Aug 9, 2024
  5.0
  Thank you so much Mr. Boban Jovanovic for giving me such a great experience and helping me out. My new favorite banker!
• AS

  Alyssa Smith

  Jan 29, 2017
  3.0
  The first impression I seized from the employees was their attentiveness. As soon as I stepped foot in this branch of Dunwoody GA, I knew their where many beneficial qualities compared to my home location. I was quickly approached to be given assistance. After talking for a few quick minutes, the gentleman had me signing papers to open a credit card. Though this wasn't a problem (I was hoping to open one anyway), it soon did become a problem. After leaving the branch that day I believed that I was in good hands. A few weeks later I was planning my next adventure (not a vacation but a quick flight to somewhere else in the world that I was going to visit). During my planning for my next trip, I was hoping to have same said credit card to purchase my flight. It would be a way for me to build my credit but it wouldn't be a lump sum of money putting me at a loss. Long story short, I called the PNC help line to obtain information about my application and I was told that the application was either lost or not submitted. I am slightly agitated because this caused a HUGE problem down the line when I went to buy a new car and I don't know how a simple mistake could've caused such an impact on my credit.

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