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First Florida Credit Union is headquartered in Jacksonville and operates 18 branches throughout the state, serving more than 62,000 members. As a not-for-profit, member-owned cooperative, our primary focus is to serve the financial needs of our members. Because First Florida does not have stockholders, "people before profits" is alive and well. Earnings are returned to members in the form of lower rates and fees, in addition to higher earnings on deposits.
My wife recently spoke with a representative named Kenya, and the experience was very disappointing. Kenya was condescending and impatient, speaking to my wife as if she couldn’t understand what was being discussed. Instead of addressing her current account concerns, she focused on unrelated questions from last year. My wife has been dealing with a lot lately, including the loss of her uncle, and the lack of empathy only made things worse. I would appreciate it if someone could please speak with Kenya about how she communicates with customers.
PB
Peter Boon
Nov 5, 2025
2.0
They will give you a loan, but refuse to cash checks for you. Ridiculous.
TW
Trevonte Walker
Sep 23, 2025
1.0
Worst branch to go to. They do not acknowledge you at all. I had an appointment and literally was there almost 30 minutes and know one said anything to me. And the office was literally empty. I recommend to stay far away. Worst customer service ever.
RA
Rachel Anderson
Jun 12, 2025
1.0
I went in to make a deposit & there were 4 tellers & only one was assisting customers.. the other 3 were standing around conversing. To make matters worse the raggedy ATM wasn’t properly working & then while I was in the Credit Union a lady whom was ill prepared was prolonging & no one tried to apologize & assist.. really trifling to be honest.
Frequently Asked Questions About First Florida Credit Union
What are the operating hours of First Florida Credit Union at 503 Appleyard Dr?
First Florida Credit Union at 503 Appleyard Dr is open Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
Is First Florida Credit Union open on holidays?
First Florida Credit Union is closed on major holidays such as November 11, November 27, and December 25. It has reduced hours on December 24 (9:00 AM–1:00 PM) and December 31 (9:00 AM–3:00 PM).
What types of financial services does First Florida Credit Union offer?
First Florida Credit Union offers a range of services including home loans, car financing and loans, business banking, equity loans, real estate loan processing, savings, and ATM and online banking.
What is the main philosophy of First Florida Credit Union as a member-owned cooperative?
As a not-for-profit, member-owned cooperative, First Florida Credit Union focuses on serving its members' financial needs by returning earnings in the form of lower rates and fees, along with higher earnings on deposits, prioritizing 'people before profits'.
Where is First Florida Credit Union located and how can I contact them?
First Florida Credit Union's branch is located at 503 Appleyard Dr, Tallahassee, FL 32304. You can contact them by phone at +1 800-766-4328 or visit their website at https://www.firstflorida.org/.
Are there other financial institutions near First Florida Credit Union in Tallahassee?
Yes, nearby financial institutions include Centennial Bank and Tallahassee-Leon Federal Credit Union, providing more banking options for customers in the area.
What nearby medical centers are close to First Florida Credit Union at Appleyard?
Nearby medical centers include Patients First and Len Hillman Patients First Appleyard, which could be convenient for customers who may want to visit the credit union before or after their medical appointments.
What educational institutions are nearby First Florida Credit Union that community members might find useful?
Nearby educational facilities include Lively Technical College, Tallahassee Community College buildings (English Building, Science and Mathematics Building, Natural Sciences Division), and several early childhood programs, supporting lifelong learning for customers in the area.
Does First Florida Credit Union offer online and mobile banking options?
Yes, First Florida Credit Union provides online banking services, allowing members to manage their accounts conveniently from anywhere.
When was First Florida Credit Union established and what is its member base size?
First Florida Credit Union was established in 1950 and currently serves more than 62,000 members through its 18 branches across Florida.