With over 25 years of experience in the tax and accounting industry, Austen & Kim decided to leave their jobs and start Valley Tax & Accounting. We felt there was a lack of customer service and high prices in the industry. We have 2 other employees right now. We love that the business gives us the flexibility to be with our families - children for Austen & grandchildren for Kim.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.