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First Florida Credit Union

3.5
(31 reviews)
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Business Details

500 West 1st Street, Jacksonville, FL
32202, United States
(800) 766-4328
https://www.firstflorida.org/
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About

Credit UnionHome Loan ProviderCar Finance and Loan CompanyLoan AgencySavings and Loan AssociationBusiness Banking ServiceATMOnline BankingEquity LoansReal Estate Loan Processing
First Florida Credit Union is headquartered in Jacksonville and operates 18 branches throughout the state, serving more than 62,000 members. As a not-for-profit, member-owned cooperative, our primary focus is to serve the financial needs of our members. Because First Florida does not have stockholders, "people before profits" is alive and well. Earnings are returned to members in the form of lower rates and fees, in addition to higher earnings on deposits.

Location

First Florida Credit Union
500 West 1st Street, Jacksonville, FL
32202, United States

Hours

Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 6:00 PM
SaturdayClosed
SundayClosed
5/25/20269:00 AM - 5:00 PM
6/19/20269:00 AM - 6:00 PM
7/4/2026Closed
9/7/20269:00 AM - 5:00 PM
10/12/20269:00 AM - 5:00 PM
11/11/20269:00 AM - 5:00 PM
11/26/20269:00 AM - 5:00 PM
12/24/20269:00 AM - 5:00 PM
12/25/20269:00 AM - 6:00 PM
12/31/20269:00 AM - 5:00 PM
1/1/20279:00 AM - 6:00 PM

Reviews

3.5
31 reviews
5 stars
18
4 stars
0
3 stars
2
2 stars
1
1 star
10
  • TO
    To O
    6 days ago
    5.0
    Stacy Mosley on the teller line was very sweet and professional with handling my transaction.
  • MS
    Michael Savignano
    Apr 10, 2026
    1.0
    I have a boat loan my boat go damaged. They made me literally jump through hoops to get the check cashed. I work with insurance companies everyday. I am saying this from experience this has to be the worst bank to do business with.
  • QQ
    Quwan
    Nov 23, 2025
    5.0
    Customer service is impeccable 👌
  • TC
    T Culver
    Nov 20, 2025
    1.0
    This place is horrible. I am still dealing with cleaning up a loan that was paid off in July of 2024.
  • ST
    Shanell Thicklin
    Nov 7, 2025
    1.0
    My experience with Kenya was very unprofessional. She spoke to me in a condescending tone and didn’t take the time to understand my issue. Instead of helping with my current account concern, she focused on unrelated questions from last year. Her attitude lacked patience and empathy, especially during a difficult time for me. I would appreciate it if someone could please speak with her about how she communicates with customers.
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Brand Certified Facts from First Florida Credit Union

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