I’ve been banking with PNC for nearly 16 years, maybe longer, and today was hands-down one of the most disappointing experiences I’ve had, specifically at the Clermont branch.
I brought my 12-year-old daughter in to exchange a small amount of foreign currency. One teller confidently told me there was a $100 minimum to exchange. A second teller immediately contradicted that and said the fee was $250.
So which is it?
The real issue isn’t the amount or the policy, it’s the complete lack of knowledge and consistency. Staff were citing “policy” without actually knowing what the policy is. Guessing and speculating while presenting it as fact is not acceptable, especially from a bank.
After nearly two decades as a customer, I expect competence, clarity, and professionalism. Today I got none of the above. Very disappointing experience at this branch.
AT
Andrea Tanner
Nov 19, 2025
1.0
This place is awful. Customer service is terrible. No one is ever available to help you and they’ll tell you to sit and wait but never bother to mention the wait is over an hour. When you do see someone they have no answers to your questions. They make banking difficult here. Anything you want to do is so complicated. Stick with credit unions and online banks!
CS
Cliff Skank
Oct 28, 2025
1.0
Worst bank ever don’t even bother going here we’ve come to a day and age when you can’t even put cash in your kids accounts anymore and this bank thinks your money is there and always asks what you need your money withdrawn for.
LS
Lawrence Saxon
Dec 9, 2023
1.0
Kevin needs to call me from Clermont. One clerk in Dec???? Drive thru packed and 10 people in line 20 minute wait. Worst in 15 years
JI
Jazmin Idalis
Oct 18, 2022
1.0
Disgusting. We visit this location due to our business. My husband was discriminated.. As a business owner trying to do a bank wire for the business we were denied because the lazy teller didn't know what to do and the branch manager as well. Jessica Johnson was unprofessional and horrible. My husband who is Black felt completely discriminated and completely felt unsafe as a business owner even having an account with PNC. As a business we expect great customer service and it was not given. This will be escalated and more.
What are the operating hours for PNC Bank in Clermont East?
PNC Bank in Clermont East is open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 1:00 PM. The bank is closed on Sundays.
Does PNC Bank Clermont East have a drive-through service?
Yes, PNC Bank Clermont East offers drive-through banking services from 9:00 AM to 5:00 PM Monday through Friday, and from 9:00 AM to 1:00 PM on Saturdays.
Where is PNC Bank Clermont East located?
PNC Bank Clermont East is located at 1820 S Highway 27, Lake, Clermont, FL 34711, USA.
What banking products does PNC Bank Clermont East offer?
PNC Bank Clermont East offers a variety of products including Checking, Savings, Online Banking, Bill Pay, Credit Cards, Auto Loans, Home Equity, Mortgage, and Investments.
What services can I find at PNC Bank Clermont East?
Services at PNC Bank Clermont East include Instant Debit Card Availability, Change Orders, ATM access, Notary Services, Medallion Services, Cashier’s Checks, Safe Deposit Boxes, Wire Transfers, Handicapped Access, Loan Specialists, and Cash Non-Customer Checks.
How can I schedule an appointment at PNC Bank Clermont East?
You can schedule an appointment online through PNC Bank's scheduling link or by using their Schedule app available on iOS and Android platforms.
Is PNC Bank Clermont East accessible for individuals with disabilities?
Yes, the bank provides wheelchair-accessible entrances and parking, and offers handicapped access inside the branch.
What nearby accommodations are available if I’m visiting PNC Bank Clermont East?
When visiting PNC Bank Clermont East, you can consider staying at the nearby Holiday Inn Express Clermont for convenient lodging.
Where can I find dining options close to PNC Bank Clermont East?
Nearby dining options include Bubba's Catfish House for seafood lovers, La Camioneta Mojosa offering Mexican and pizza dishes, and Fazoli's for Italian cuisine.
Are there any recreational or family services near PNC Bank Clermont East?
Yes, near PNC Bank Clermont East you can find Bright Start Learning Center and Kiddie Academy of Clermont for childcare and preschool services, as well as Preston Outdoor Products for outdoor furniture and equipment.