PNC Bank

Reviews

• EM

  Eva Mejia

  Oct 25, 2025
  1.0
  I do not bank here personally- literally here for my parents. I have been here 3 times this week. The branch does not pick up the phone. I called for over 30 minutes one day. Complained to the 800 number. Went in this morning to get an issue situated and I was waiting. The person who came in the same time was taking awhile. That’s fine. I think the employee name was Mike. Older man with glasses. He apologized for the wait. I arrived at 9:18. After Mike was done with the first customers, he took the lady that came in after me. I left at 10:12 and was never helped. I am looking into closing all accounts and switching to a credit union for my family. Absolutely unacceptable. Even the 1-800 they are awful.
• CC

  Carol Chartier

  Aug 7, 2025
  5.0
  Mike helped me open my business account and he was friendly, efficient and helpful. He made the process smooth, comfortable and easy. He has great energy and personality! Thank you Mike. You are a great asset to PNC.
• SS

  Stephanie Steiger

  Jun 7, 2025
  1.0
  PNC systems were down for maintenance. They told me to call local branch. I call rings and rings, then I'm automatically put on hold? At least answer and ask me to hold.
• SO

  Sunday Oguntoyinbo

  Jul 24, 2020
  5.0
  Great customer service. Big ,strong and reliable bank. I here by recommended this bank to family and friends.
• SJ

  Suzanne Johnson

  May 31, 2016
  1.0
  I went to open a business banking account here at the 70 location and everything was fine. I had a meeting set up for the next day to go over account information for my business. That same night I did my taxes and routed the funds to my new account with PNC just to receive a letter the very next day that the account was closed asap. My taxes were meant to go into this account from the IRS on April 22nd and here I am today after speaking with the IRS for the 3rd time being told that my money was put on a prepaid debt card and provided me a routing number that does not exist. I dealt with the bank branch manager Craig and I have to say that this situation plus the 6 weeks it took to receive my initial $100 deposit back has been the absolute worse banking experience I have had in all my years of banking and I only had the account for less than 24 hours. I was sent a $1,000 credit card 2 days after the account was opened just to be followed by another letter saying not to use the credit card because all transactions would be denied. How does a brand new business with a brand new business account get closed before it has a chance to even open? My point is, it took 6 weeks to get my originally $100 returned to me and now because I had my taxes routed to a new account I was assured would be fine. I have $995 either on a prepaid card at this location and they arent informing me or according to the IRS, PNC will not send the money back to them so they can issue me a paper check. Yes Craig, this is Mr. Johnson again complaining about the fabulous service you provided me. I really hope you're location is not withholding my IRS funds or a prepaid card is not sitting on your desk because its a matter of time before everything comes to the light. You and that branch are just about equal to crooks and I will continue to tell everyone how terrible you run that branch of a corporate bank until all of my money is return to me. FYI, thank the employee of yours for calling me back today about my refund - I guess the other employees dont fall from the main tree in you Craig.

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