PNC Bank

Reviews

• LL

  Lyn

  Oct 24, 2025
  1.0
  Very slow service. The manager just stands and does not help. No one picks up the phone.
• MM

  Marcia

  Sep 12, 2025
  5.0
  The Middletown PNC branch gained a true star in Ela Palmer. Ela delivers exceptional service and always goes above and beyond. Though I miss her at Midway Plaza, I’ll gladly drive from Wilmington for her help. Thank you, Ela! I called with a banking need and even offered to drive, but you resolved it quickly, keeping me from the commute. You got answers fast, texted, and called to update me, all in under an hour. You are truly the BEST!
• KL

  K Lee

  Mar 31, 2021
  3.0
  I deposited money here through the drive thru teller, the deposit shows it never went through so I had to come back with my receipt. Spoke to Carly a banker at PNC and it was the worse experience of my life. First off, when it comes to someones money you dont look at them as if they’re crazy for being upset. I repeatedly asked to speak to a manager which she would not let me. Eventually I had to go and get the manager myself which he resolved it for me hence the 3 stars instead of 1. For future reference when a client is upset the last thing you do as a banker is call them by their first name and talk to me like you are my mother. I know im young but that does not give anyone the right to disrespect me especially at a bank where MY money just disappeared. I’ve never had that happen to me and if it wasnt for the manager I would’ve switched banks. Carly was very unprofessional and did not make me feel at ease with MY money.
• MA

  Malcolm Van Atta

  Sep 13, 2019
  5.0
  Very helpful and kind people work at this branch. I've always been treated very well when stopping into this location.
• MT

  Mike Tuxward

  Jan 19, 2016
  1.0
  Terrible customer service. Very disappointed this is my local branch.

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